SIGRID REYES
LOAN SERVICING SPECIALIST | LOAN ASSISTANT
SAN FERNANDO
Summary
Professional with proven track record in loan servicing. Skilled in managing loan portfolios, ensuring regulatory compliance, and facilitating client communication. Strong focus on teamwork and delivering results. Adaptable to changing needs and reliable in high-pressure situations.
Overview
9
9
years of professional experience
1
1
Language
Work History
Administrative Assistant
Eldico Builders
Mexico
08.2024 - 09.2025
- Efficiently support daily office operations by managing schedules, coordinating meetings and travel, handling email correspondence, and preparing documents.
- Maintained organized filling systems, processed invoices, performed basic bookkeeping, and ensured accurate data entry and record management.
- Provided excellent customer service, handled inquiries and calls, and produced reports, presentations, and spreadsheets using MS Office.
Loan Servicing Specialist
Connext PH
01.2024 - 06.2024
- Handling insurance policies, bankruptcies, judgments, credit disputes, and collateral release requests.
- Maintaining a commercial loan and real estate database with insurance tracking.
- Managing loan payoffs, credit reporting, address changes, and legal requests.
- Ensuring accuracy in processes like address changes, cashier's check audits, title releases, and loan payoffs.
Account Associate-Commercial Banking Group
Philippine Business Bank
09.2022 - 01.2024
- Overseeing daily loan activities, monitoring accounts, and supporting client needs.
- Client Onboarding: Initiating the onboarding process and booking commercial loans.
- KYC (Know Your Customer): Conducting interviews, verifying documents, and performing credit investigations.
- Managing client requests, maintaining account data, and ensuring all documentation is complete.
- Coordinating with internal teams to deliver efficient banking services.
- Conducting basic evaluations of client proposals to aid decision-making.
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
Account Associate - Regional Lending Group
Robinsons Bank Corporation
10.2018 - 08.2022
- Initiates the processing of commercial loan bookings.
- Assist in the preparation of Loan Documents and in the signing of clients.
- Monitors the status of accounts during the process.
- Attends to clients and branches inquiries and requests.
- Prepares monthly reports.
- Contacts clients for document deficiencies.
- Monitors loan principal and interest dues.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Managed multiple client accounts, maintaining a high level of organization and attention to detail.
Sales Associate - Branch Banking Group
Security Bank Corporation
11.2016 - 06.2018
- Acquires new clients and maintains growth of newly solicited accounts.
- Identifies potential clients for various deposit, loan, and investment products of the bank.
- Conducts presentations and facilitates marketing activities to introduce the different products of the bank.
- Coordinates with branch operations for effective bank service delivery.
Education
Bachelor of Arts - Consular and Diplomatic Affairs
DE LA SALLE - COLLEGE OF SAINT BENILDE
Manila, Metro Manila, Philippines04.2015
Skills
Team leadership
Communication
Problem-Solving
Payment processing
Loan processing
Loan documentation
Loan servicing
Documentation review
Decision-making
Adaptability and flexibility
Customer service
Timeline
Administrative Assistant
Eldico Builders
08.2024 - 09.2025
Loan Servicing Specialist
Connext PH
01.2024 - 06.2024
Account Associate-Commercial Banking Group
Philippine Business Bank
09.2022 - 01.2024
Account Associate - Regional Lending Group
Robinsons Bank Corporation
10.2018 - 08.2022
Sales Associate - Branch Banking Group
Security Bank Corporation
11.2016 - 06.2018
Bachelor of Arts - Consular and Diplomatic Affairs
DE LA SALLE - COLLEGE OF SAINT BENILDE