Sierha Mhay L. Marcos
Itogon, Benguet
Summary
Goal-driven and passionate job seeker with strong organizational skills eager to perform duties and responsibilities of the given task.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barangay Health Worker
Sangguniang Barangay
Virac, Itogon
01.2023 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Worked well in team setting, providing support and guidance.
- Provided assistance in medical and clerical works.
Part-Time Notetaker
Beehive Inc.
Bokawkan, Baguio City
02.2022 - 04.2022
- Worked well in team setting, providing support and guidance.
- Used critical thinking to break down main topics, evaluate sentences to make good output.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with strong sense of personal responsibility.
Lobby Shop Attendant
The Forest Lodge
Camp John Hay, Baguio City
11.2021 - 02.2022
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Ran errands and provided general office support in professional environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
Sitel
Loakan, Baguio City
07.2021 - 11.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Taking note of important details of customers for proper documentation.
Education
Bachelor of Science - Psychology
University of The Cordilleras
Gov. Pack, Baguio City 10.2020
Senior High School - Humanities of Social Sciences
University of The Cordilleras
Gov. Pack, Baguio City 06.2019
Junior High School - Secondary Education
St. Louis High School of Balatoc Inc.
Skyview, Virac 04.2017
Elementary - Primary Education
Balatoc Elementary School
Balatoc, Virac 05.2013
Skills
- Safety-Minded Worker
- Resourceful and Reliable Worker
- Independent Worker
- Time Maximization
- Report Transcription
- Product Promotion
- Records Preparation
- Brand Representation
- Problem-Solving Ability
- Recordkeeping Strengths
- Conflict Resolution
- Eloquent writing
- Confidence in public speaking
Certification
- Certified Civil Service Exam Passer- Sub Professional
Timeline
Barangay Health Worker
Sangguniang Barangay
01.2023 - Current
Part-Time Notetaker
Beehive Inc.
02.2022 - 04.2022
Lobby Shop Attendant
The Forest Lodge
11.2021 - 02.2022
Customer Service Representative
Sitel
07.2021 - 11.2021
Bachelor of Science - Psychology
University of The Cordilleras
Senior High School - Humanities of Social Sciences
University of The Cordilleras
Junior High School - Secondary Education
St. Louis High School of Balatoc Inc.
Elementary - Primary Education
Balatoc Elementary School