Siena Marie M. Demabildo
CSR | Shopify VA | Admin VA
Digos City
Summary
My name is Siena, if you are looking for an employee who requires minimal to no supervision, is a retention expert, and customer service, is efficiency-oriented, is good at following directions, can work under pressure, and can easily go along with everyone, you have landed on the right profile.
I have a complete in-home setup. So, I am ready to begin as soon as possible. I am a fast learner and willing to learn new things that are out of my scope. In my years of experience, I dealt with order taking and processing, customer service and retention, licensing, and e-coaching.
Every day is a learning curve and I can say that I can adapt to every situation. Given the right training and open communication, I believe there is no project we cannot handle together.
Overview
8
8
years of professional experience
Work History
Fulfillment Specialist
Ecomm Sharks E-commerce Coaching Company
- Responsible for onboarding clients and ensuring all concerns are catered to in a timely manner.
Accountability Coach
Ecomm Sharks E-commerce Coaching Company
- My role is to keep clients motivated and on track to achieving their eCommerce goals and give them that extra push to keep on going.
Product Satisfaction Assistant
West & Willow
11.2022 - Current
- Responding to customer queries via email
- Handling complaints
- Ensuring customers satisfaction.
Debt-Collector / Payment Analyst
Ecomm Sharks E-commerce Coaching Company
09.2022 - Current
- Responsible for collecting & tracking failed payments
- Keeping tabs on the company's profit & expenses
- Tabulate the EOM of our telemarketers’ commissions
Email/Chat Support and Social Media Engager
UJUU Media
04.2021 - 11.2022
- Handles email queries, email complaints, order status requests, and return & refund requests across three (3) brands
- Reply to private messages
- Reply to comments
- Reply to followers on queries
- Build rapport with the followers.
Retention Specialist and Licensing Liaison
Flatworld Solutions
05.2016 - 05.2021
- Provides order status, answers queries, and refund requests
- Retaining customers through vouchers and rebates
- Provides instructions and information for licensing renewals, licensing exams, and payments
- Provide training to newly hired liaisons.
Education
Business Administration And Management
Notre Dame of University
PhilippinesSkills
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Timeline
Product Satisfaction Assistant
West & Willow
11.2022 - Current
Debt-Collector / Payment Analyst
Ecomm Sharks E-commerce Coaching Company
09.2022 - Current
Email/Chat Support and Social Media Engager
UJUU Media
04.2021 - 11.2022
Retention Specialist and Licensing Liaison
Flatworld Solutions
05.2016 - 05.2021
Fulfillment Specialist
Ecomm Sharks E-commerce Coaching Company
Accountability Coach
Ecomm Sharks E-commerce Coaching Company
Business Administration And Management
Notre Dame of University
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