Argie Sicat
IT Professional
Bacolor
Summary
IT Professional supporting POS implementation, user training, and issue logging for a nationwide sales network. Bridges business requirements, data validation, and developer handoff by correcting master data, documenting bugs, and helping users adopt the system during go-live. Uses Power BI to turn distributor data into reports that support operational decisions.
Overview
3
3
years of professional experience
Work History
Selling Systems and Effectiveness Assistant
J. S. Unitrade Merchandise, Inc.
01.2019 - 02.2021
- Executed implementation of POS system named 'Simplr' across all distributors of JS Unitrade nationwide.
- Facilitated training of sales representatives on operational system features. Managed accuracy of distributor data necessary for successful system deployment. Compiled all relevant distributor data for entry into the system. Assisted sales team during go-live phase, enhancing performance on daily routes.
- Application of Power BI for business intelligence insights for all distributors of JS Unitrade merchandise Inc.
- Documenting bugs and issues for development team.
Technical Support Engineer
Transcom Recruitment Hub
09.2018 - 10.2018
- Collaborated with cross-functional teams to improve customer satisfaction through efficient troubleshooting processes.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Android Developer
Knowledge Channel Foundation, Inc.
05.2018 - 07.2018
- Developed and maintained mobile applications using Android SDK and Java for enhanced user experience.
- Collaborated with cross-functional teams to gather requirements and implement features in Agile environment.
- Analyzed applications to identify and document weaknesses and errors.
Education
Bachelor of Science - Information Technology
Don Bosco Technical College
Mandaluyong01-2018
Skills
Power BI
IT support
Data entry
SQL reporting
Data validation
Requirements gathering
Process mapping
Business process documentation
UAT testing
Incident tracking
Bug triage
Ticket resolution
System implementation support
Training delivery
Business History
- Startup Coffee and Milk Tea Shops | 2021 - 2022
- Started my first Coffee and Milk Tea Shop in Binangonan Rizal named "Thriftea".
- My second Coffee and Milk Tea shop named "Tea City" and started in San Fernando Pampanga.
- Third Coffee and Milk Tea Shop I established was after pandemic and it was named "Pressed and Pulped".
Timeline
Selling Systems and Effectiveness Assistant
J. S. Unitrade Merchandise, Inc.
01.2019 - 02.2021
Technical Support Engineer
Transcom Recruitment Hub
09.2018 - 10.2018
Android Developer
Knowledge Channel Foundation, Inc.
05.2018 - 07.2018
Bachelor of Science - Information Technology
Don Bosco Technical College