Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
SOCIAL NUMBERS
Timeline
Generic
Shyrone Oblefias

Shyrone Oblefias

Little Baguio Subd. Brgy.4 Lucban, Quezon

Summary

Results-driven manager with extensive experience in operations and customer service. Proven track record in compliance auditing and data analysis, leading to enhanced workflows and strengthened customer relationships. Ready to apply expertise to achieve organizational goals. Results-driven Business Manager with a strong focus on process improvement, compliance auditing, and customer relationship management. Proven ability to enhance operational efficiency and foster positive client relationships to achieve organizational goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

BUSINESS MANAGER

Tarquins/Godo N Reshe Apartment/DadiGoO's Apartment & Garage
Lucban, Quezon
03.2012 - Current
  • Monitored supply inventory, ordering additional items to maintain operational readiness.
  • Evaluated employee performance, recommending enhancements to boost productivity.
  • Implemented process improvements that reduced costs and increased efficiency.
  • Developed and enforced policies to streamline operational workflows.
  • Ensured compliance with industry regulations and internal policies.
  • Communicated client priorities to align services with business objectives.
  • Managed tenant move-in and move-out procedures for seamless transitions.
  • Resolved tenant complaints promptly, fostering positive relationships.

BUSINESS PROPRIETOR

SNSO Remittance & Services
Lucban, Quezon
10.2011 - 07.2012
  • Resolved escalated customer issues while maintaining professionalism and composure.
  • Processed refunds according to established procedures, ensuring accuracy and timeliness.
  • Conducted research on new technologies to enhance payment processing efficiency.
  • Monitored cash flow to guarantee adequate funds for daily operations.
  • Ensured compliance with laws and regulations governing payment transactions.
  • Guided customers on online payment systems and electronic banking services.
  • Cultivated strong relationships with customers to improve satisfaction with payment services.

MARINE PERSONNEL ASSISTANT

Bernhard Schulte Ship Management
Makati City
07.2009 - 12.2009
  • Resolved personnel issues through prompt response to manager requests.
  • Facilitated new hire onboarding by preparing orientation materials and conducting facility tours.
  • Processed new hire paperwork and maintained personnel files in compliance with laws.
  • Conducted reference checks on potential employees to confirm qualifications.
  • Supported recruiting efforts by scheduling interviews and coordinating candidate travel.
  • Provided contract interpretation guidance during disputes between involved parties.
  • Regularly updated contact lists, adding new entries as necessary.
  • Proofread documents before submission, correcting grammar and punctuation errors.

PAWNBROKER

GROS Pawnshop
Lucban, Quezon
06.2000 - 01.2007
  • Developed promotional displays to showcase new products and services effectively.
  • Formulated profit enhancement strategies through increased sales volume and cost reduction initiatives.
  • Balanced daily takings with issued receipts to ensure revenue accuracy.
  • Prepared detailed reports on inventory levels, processed loans, and total revenue generated.
  • Established strong relationships with local law enforcement to maintain regulatory compliance.
  • Maintained accurate transaction and inventory records to uphold operational integrity.
  • Negotiated loan repayment plans with customers to facilitate financial management.
  • Resolved customer complaints professionally to sustain high satisfaction levels.

WAREHOUSE SECRETARY

Coca-Cola Bottlers Philippines, Inc.
Lucena City
02.1999 - 05.1999
  • Organized incoming files according to established procedures before system entry.
  • Performed quality control checks on data entries prior to submission.
  • Generated reports from databases for management and clients.
  • Developed methods for efficient data encoding into databases.
  • Verified accuracy of information by cross-referencing source documents.
  • Transcribed physical documents into digital format for easy storage.
  • Created backup files for sensitive client data to prevent loss.
  • Maintained an up-to-date database of customer records.

ACCOUNTING SECRETARY

Philippine Transmarine Carriers, Inc.
Makati City
04.1998 - 10.1998
  • Compiled and organized financial reports, documents, and records for accurate reporting.
  • Coordinated with internal departments to resolve invoice discrepancies promptly.
  • Performed data entry of financial information into accounting software with high accuracy.
  • Managed administrative support tasks for finance department including filing and scanning.
  • Reviewed employee expense reports for accuracy prior to reimbursement submissions.
  • Placed vendor orders, resolved delivery issues, and ensured timely receipt of goods.
  • Greeted visitors professionally and directed them to appropriate personnel or offices.
  • Answered incoming calls, responded to inquiries, and transferred calls as needed.

Education

Bachelor of Science - Commerce

Sacred Heart College
Lucena City, Philippines
03-1998

High School Diploma -

Southern Luzon Polytechnic College
Lucban Quezon, Philippines
03-1994

Elementary Education -

Paaralang Bayan Ng Lucban 1
Lucban Quezon, Philippines
03-1990

Skills

  • Process improvement and policy development
  • Compliance auditing and risk management
  • Customer relationship management
  • Data analysis and documentation
  • Project coordination and operations oversight
  • Effective communication and problem solving
  • Decision making and analytical thinking
  • Performance evaluations and business planning
  • Logistics management and retail operations
  • Contract management and business development

Affiliations

  • Board of Director, Seafarers Multi-Purpose Cooperative (2017 to present)
  • Gender and development chairperson, Seafarers Multi-Purpose Cooperative (2021 to present)
  • Election Committee Chairman, Seafarers Multi-Purpose Cooperative (2014-2016)
  • Lay Minister of the Word, St. Louis Bishop Parish, Lucban, Quezon (2001 to present, inactive)
  • Singles for Christ

Accomplishments

  • Leadership Award, Parish Involvement (1998, Sacred Heart College)
  • Leadership Award, Sacred Heart College Chorale (1996-1998 president)
  • Model Your Rules Your Style page, Cosmopolitan March 2004 Issue
  • Ms. Singlympics Quezon 2003, Lopez Quezon

Certification

  • CSC Professional Passer, 2008 - 80.47% first take
  • BOSH for SO1 Training Certificate
  • Accounting technology and tax updates for micro-entrepreneurs
  • Cooperative Training Certificates:

- Fundamentals of Cooperative

- Governance and Management of Cooperative

- Financial Management

- Risk & Assessment Management

- Credit & Control Management

- Internal Control

- Business Continuity Plan

- GAD Mainstreaming Training

- Cyber Wellness and Safety

  • Women empowerment and SOGIE bill awareness
  • Speakers Bureau training for commentators
  • Jewelry Appraisal and Pawnshop Operations

SOCIAL NUMBERS

  • SSS No. - 04-3256943-6
  • PhilHealth No. - 080250512450
  • UMID No. - CRN-0004-3256943-6
  • Non-Pro Driver's License - DO9-97-063927

Timeline

BUSINESS MANAGER

Tarquins/Godo N Reshe Apartment/DadiGoO's Apartment & Garage
03.2012 - Current

BUSINESS PROPRIETOR

SNSO Remittance & Services
10.2011 - 07.2012

MARINE PERSONNEL ASSISTANT

Bernhard Schulte Ship Management
07.2009 - 12.2009

PAWNBROKER

GROS Pawnshop
06.2000 - 01.2007

WAREHOUSE SECRETARY

Coca-Cola Bottlers Philippines, Inc.
02.1999 - 05.1999

ACCOUNTING SECRETARY

Philippine Transmarine Carriers, Inc.
04.1998 - 10.1998

Bachelor of Science - Commerce

Sacred Heart College

High School Diploma -

Southern Luzon Polytechnic College

Elementary Education -

Paaralang Bayan Ng Lucban 1

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Shyrone Oblefias