Shyravelle Marie Ampo
Aspiring Hospitality Professional | BS Hospitality Management Graduate | Guest Service & Front Office
Dimaclid Phase 2, Cannery Site,Polomolok, South Cotabato
Summary
Dynamic hospitality professional with experience at SG Farm, excelling in customer service and front office operations. Enhanced guest satisfaction by resolving concerns and providing personalized solutions. Proven ability in teamwork and communication, supporting high occupancy periods. Skilled in hospitality management, delivering exceptional service and maintaining meticulous attention to detail. Achieved 95% guest satisfaction rate.
Overview
3
3
Certifications
3
3
Languages
Work History
Hospitality Intern
SG Farm
Sitio Glandang, Barangay Kablon, Tupi, South Cotabato, Philippines
01.2026 - 03.2026
- Answered telephone calls and emails to assist customers in making reservations.
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Used Software to enter and maintain up-to-date information for each hotel room and guests.
- Worked closely with housekeeping staff in prioritizing room turnovers during high occupancy periods.
- Provided concierge services, offering local recommendations for dining, entertainment, and attractions.
- Assisted guests with check-in and check-out procedures
- Provided excellent customer service in a fast-paced environment
- Supported daily front office and/or food service operations
- Maintained cleanliness and organization of work areas
- Responded to guest inquiries and resolved concerns professionally
Education
Bachelor of Science -
B.E.S.T. College of Polomolok Inc.
Valencia Site, Poblacion, Polomolok, 9504 South Co05.2026
Skills
Customer Service
Hospitality Management
Front Office Operations
Food & Beverage Service
Communication
Teamwork
Time Management
Problem Solving
Guest Relations
Attention to Detail
Certification
Cookery NCll
Timeline
Housekeeping and Massage Services Training
04-2026
Hospitality Intern
SG Farm
01.2026 - 03.2026
Food Processing NCll
07-2025
Cookery NCll
10-2024
Bachelor of Science -
B.E.S.T. College of Polomolok Inc.