Shyra Mareeve Asis
Freelancer
Davao City,DAS
Summary
Results-oriented Trainer professional experienced in consulting with both students and management to create engaging and effective training programs. Top-notch work ethic and analytical skills. Offering over 6 years of experience in customer service.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Trainer
Teleperformance Philippines
Davao City, PH-DAS
12.2019 - 12.2020
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Planned and delivered account management training to average of 1-2 account managers per week.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and progress against goals for each participant.
- Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
Customer Service Representative
Teleperformance Philippines
Davao City, PH-DAS
09.2015 - 12.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Emergency Room Nurse
Mindanao Medical Center
General Santos City, South Cotabato
04.2008 - 02.2013
- Educated patients and answered questions about health condition, prognosis and treatment.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Observed and reported patient condition, progress and medication side effects to accurately document updates.
Education
Bachelor of Science - Nursing
San Pedro College
Davao City, Philippines 06.2003 - 03.2007
Skills
Lesson plan development
Timeline
Trainer
Teleperformance Philippines
12.2019 - 12.2020
Customer Service Representative
Teleperformance Philippines
09.2015 - 12.2020
Emergency Room Nurse
Mindanao Medical Center
04.2008 - 02.2013
Bachelor of Science - Nursing
San Pedro College
06.2003 - 03.2007
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