Shyra Mareeve Asis
Freelancer
Davao City,DAS
Summary
Results-oriented Trainer professional experienced in consulting with both students and management to create engaging and effective training programs. Top-notch work ethic and analytical skills. Offering over 6 years of experience in customer service.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Trainer
Teleperformance Philippines
Davao City, PH-DAS
12.2019 - 12.2020
- Scheduled and taught in class and online courses to increase learning opportunities.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Planned and delivered account management training to average of 1-2 account managers per week.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and progress against goals for each participant.
- Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
Customer Service Representative
Teleperformance Philippines
Davao City, PH-DAS
09.2015 - 12.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Emergency Room Nurse
Mindanao Medical Center
General Santos City, South Cotabato
04.2008 - 02.2013
- Educated patients and answered questions about health condition, prognosis and treatment.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Observed and reported patient condition, progress and medication side effects to accurately document updates.
Education
Bachelor of Science - Nursing
San Pedro College
Davao City, Philippines 06.2003 - 03.2007
Skills
Lesson plan development
Materials Preparation
Online instruction
Group and individual instruction
Employee training
Proficient in Microsoft Word
Proficient in Powerpoint
Proficient in Excel
Complaint resolution
International sales support
Sales expertise
Order fulfillment
Shipping procedures understanding
Staff education and training
Creative problem solving
Service standard compliance
Technical Support
Training development aptitude
Good listening skills
Timeline
Trainer
Teleperformance Philippines
12.2019 - 12.2020
Customer Service Representative
Teleperformance Philippines
09.2015 - 12.2020
Emergency Room Nurse
Mindanao Medical Center
04.2008 - 02.2013
Bachelor of Science - Nursing
San Pedro College
06.2003 - 03.2007