My name is Shyne Marie Guancia, and I was born and raised in Bacolod City. However, I found love in Cebu and have been living here for nearly 12 years now. Throughout my career, I have been actively involved in the BPO industry for almost 15 years. Over this time, my routine has completely transformed to align with the Western lifestyle. I have become a nocturnal individual, rarely sleeping during the day and fully awake during the night. I take pride in being a hardworking person, dedicated to giving my best in everything I do.
1. Leadership: Provide direction, guidance, and support to team members to ensure they are motivated, engaged, and working towards the team's goals.
2. Team Management: Oversee the day-to-day operations of the team, including task assignment, monitoring progress, and ensuring deadlines are met.
3. Communication: Facilitate open and effective communication within the team, as well as with other departments or stakeholders.
4. Training and Development: Identify training needs, provide coaching and mentoring to team members, and support their professional growth and development.
5. Problem-Solving: Address challenges and conflicts within the team, and collaborate with team members to find solutions and improve processes.
6. Performance Management: Monitor individual and team performance, provide feedback, and implement strategies to enhance productivity and efficiency.
7. Decision-Making: Make informed decisions that align with the team's objectives and organizational goals.
8. Collaboration: Foster a collaborative and inclusive work environment where team members feel valued, respected, and supported.
9. Quality Assurance: Ensure that work meets quality standards and compliance requirements.
10. Reporting: Prepare regular reports on team performance, progress towards goals, and key metrics for management review.
1. Market Research: Conduct thorough market research to identify trends, opportunities, and competitive landscapes in the industry.
2. Data Analysis: Analyze marketing data, such as campaign performance, customer demographics, and sales trends, to derive actionable insights and recommendations.
3. Consumer Behavior Analysis: Study consumer behavior, preferences, and buying patterns to understand target audiences and optimize marketing strategies.
Project Leadership
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