Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shyne Marie Guancia

BPO Team Leader
Mandaue City
Shyne Marie Guancia

Summary

My name is Shyne Marie Guancia, and I was born and raised in Bacolod City. However, I found love in Cebu and have been living here for nearly 12 years now. Throughout my career, I have been actively involved in the BPO industry for almost 15 years. Over this time, my routine has completely transformed to align with the Western lifestyle. I have become a nocturnal individual, rarely sleeping during the day and fully awake during the night. I take pride in being a hardworking person, dedicated to giving my best in everything I do.

Overview

12
years of professional experience

Work History

Concentrix Phil
Cebu City

Technical Lead
10.2012 - Current

Job overview

1. Leadership: Provide direction, guidance, and support to team members to ensure they are motivated, engaged, and working towards the team's goals.

2. Team Management: Oversee the day-to-day operations of the team, including task assignment, monitoring progress, and ensuring deadlines are met.

3. Communication: Facilitate open and effective communication within the team, as well as with other departments or stakeholders.

4. Training and Development: Identify training needs, provide coaching and mentoring to team members, and support their professional growth and development.

5. Problem-Solving: Address challenges and conflicts within the team, and collaborate with team members to find solutions and improve processes.

6. Performance Management: Monitor individual and team performance, provide feedback, and implement strategies to enhance productivity and efficiency.

7. Decision-Making: Make informed decisions that align with the team's objectives and organizational goals.

8. Collaboration: Foster a collaborative and inclusive work environment where team members feel valued, respected, and supported.

9. Quality Assurance: Ensure that work meets quality standards and compliance requirements.

10. Reporting: Prepare regular reports on team performance, progress towards goals, and key metrics for management review.

Hi Response International
Bacolod City

Marketing Analyst
03.2012 - 09.2012

Job overview

1. Market Research: Conduct thorough market research to identify trends, opportunities, and competitive landscapes in the industry.

2. Data Analysis: Analyze marketing data, such as campaign performance, customer demographics, and sales trends, to derive actionable insights and recommendations.

3. Consumer Behavior Analysis: Study consumer behavior, preferences, and buying patterns to understand target audiences and optimize marketing strategies.

Education

University Of St. La Salle
Bacolod City

3rd Year Level- Under Graduate from Bs Biology

Skills

Project Leadership

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Timeline

Technical Lead

Concentrix Phil
10.2012 - Current

Marketing Analyst

Hi Response International
03.2012 - 09.2012

University Of St. La Salle

3rd Year Level- Under Graduate from Bs Biology
Shyne Marie GuanciaBPO Team Leader