Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shyne Marie Guancia

BPO Team Leader
Mandaue City
Shyne Marie Guancia

Summary

My name is Shyne Marie Guancia, and I was born and raised in Bacolod City. However, I found love in Cebu and have been living here for nearly 12 years now. Throughout my career, I have been actively involved in the BPO industry for almost 15 years. Over this time, my routine has completely transformed to align with the Western lifestyle. I have become a nocturnal individual, rarely sleeping during the day and fully awake during the night. I take pride in being a hardworking person, dedicated to giving my best in everything I do.

Overview

12
years of professional experience

Work History

Concentrix Phil
Cebu City

Technical Lead
10.2012 - Current

Job overview

1. Leadership: Provide direction, guidance, and support to team members to ensure they are motivated, engaged, and working towards the team's goals.

2. Team Management: Oversee the day-to-day operations of the team, including task assignment, monitoring progress, and ensuring deadlines are met.

3. Communication: Facilitate open and effective communication within the team, as well as with other departments or stakeholders.

4. Training and Development: Identify training needs, provide coaching and mentoring to team members, and support their professional growth and development.

5. Problem-Solving: Address challenges and conflicts within the team, and collaborate with team members to find solutions and improve processes.

6. Performance Management: Monitor individual and team performance, provide feedback, and implement strategies to enhance productivity and efficiency.

7. Decision-Making: Make informed decisions that align with the team's objectives and organizational goals.

8. Collaboration: Foster a collaborative and inclusive work environment where team members feel valued, respected, and supported.

9. Quality Assurance: Ensure that work meets quality standards and compliance requirements.

10. Reporting: Prepare regular reports on team performance, progress towards goals, and key metrics for management review.

Hi Response International
Bacolod City

Marketing Analyst
03.2012 - 09.2012

Job overview

1. Market Research: Conduct thorough market research to identify trends, opportunities, and competitive landscapes in the industry.

2. Data Analysis: Analyze marketing data, such as campaign performance, customer demographics, and sales trends, to derive actionable insights and recommendations.

3. Consumer Behavior Analysis: Study consumer behavior, preferences, and buying patterns to understand target audiences and optimize marketing strategies.

Education

University Of St. La Salle
Bacolod City

3rd Year Level- Under Graduate from Bs Biology

Skills

Project Leadership

Equipment management

Equipment Maintenance

Issue investigation

Platform integration

Policy Implementation

Quality Assurance

Mentorship and coaching

Access issue resolution

Quality assurance standards

Project Management

Timeline

Technical Lead

Concentrix Phil
10.2012 - Current

Marketing Analyst

Hi Response International
03.2012 - 09.2012

University Of St. La Salle

3rd Year Level- Under Graduate from Bs Biology
Shyne Marie GuanciaBPO Team Leader