SHOJI BINADAY MIRANDILLA
CITY OF TABACO
Summary
Offering strong foundation in customer service and keen interest in developing within hospitality industry. Brings ability to quickly learn and adapt to new environments, ensuring smooth and efficient service. Ready to use and develop interpersonal and organizational skills as an employee.
Overview
10
10
years of professional experience
Work History
On-Call Waiter
KLAIRS CATERING AND SERVICES
02.2015 - 05.2016
- Arrive promptly at the designated time and location for events
- Assist in setting up tables, chairs, linens, and other necessary items as required for the event or service.
- Greet and interact with guests professionally and courteously.
- Monitor tables to ensure guests are satisfied with their meals and service.
- Refill drinks and attend to additional guest requests efficiently
- Clear plates, cutlery, and other table items discreetly and in a timely manner
- Assist in cleaning up after events or shifts, including clearing tables, packing up equipment, and ensuring the venue is tidy.
Assistant Waiter/ Assistant Bartender
Misibis Bay Hotel & Resort
04.2022 - Current
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Participated in team meetings to discuss menu changes, share feedback, and improve overall service quality.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Ensured compliance with health and safety regulations by maintaining proper sanitation practices in all aspects of food handling and service.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Participated in ongoing training programs to increase knowledge of industry best practices and enhance overall service skills.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected, washed, polished, and replaced glasses.
- Kept bar presentable and well-stocked to meet customer needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted with bussing tables and cleaning up spills.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Regular Waiter
DADS World Buffet – Kamayan, Dads, Saisaki Restaurant
07.2018 - 01.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier/Service Crew
TABACO JOLLY FOODS CORPORATION
11.2016 - 03.2018
- Company Overview: Franchise of Jollibee foods Corporation
Education
Bachelor of Science - Hotel Restaurant Management (BSHRM)
Perpetual Help Paramedical College
01.2018
Short Term Course - NCII Food and Beverage Services Passer
SFIST
Mallipot, Albay11.2017
High School Diploma - undefined
San Lorenzo National High School
San Lorenzo Tabaco City, Albay01.2013
Elementary School Diploma - undefined
San Lorenzo Elementary School
01.2009
BASIC TRAINING COURSE (BT)
Certifications / Proficiency
11-2023
Certifications / Proficiency
SDSD11-2023
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Table bussing
- Professional appearance
- Cleanliness
- Order taking
- Menu presentation
- Dining area maintenance
- Food station setup
- Food handling safety
- Food safety
- Food service etiquette
- Dining customer service
- Liquor, wine, and food service
References
Mr. Jaime Laud, Benosa
Assistant Restaurant Manager 3
#09369373041
Jolly foods Corporation
Mr. Jiciade Brecia
Dining Head Supervisor
#09667134336
Misibis Bay Hotel & Resort
Mr. Wilson Parafina
Dining Head Supervisor
#09199799964
Dads Worls Buffet Restaurant
Disclaimer
I authorized the verification of the above information and any other necessary inquiries that may be needed to determine my suitability for employment.
PERSONAL DATA
- Age:28 yrs. old
- Date of birth: September24,1996
- Place of birth: Dr. Jose Fabella Mem. Hosp., Lope De Vega, Sta Cruz, Manila
- Civil status: Single
- Gender: Male
- Height:5'7
- Weight:145 lbs.
- Citizenship: Filipino
- Religion: Roman Catholic
- Father’s name: Enrique S. Mirandilla Sr.
- Occupation: OFW ( Factory Worker )
- Mother’s name: Heide B. Mirandilla
- Occupation: House Keeper
- Dialect Spoken: English, Tagalog, Bicol
Certification
BASIC TRAINING
Certifiicate No. BT200081843623
Date Issue : November 03, 2023
Date of Expiry : November 03, 2028
SDSD/ Ships Security Awareness Training and Seafarers With Desiganated Security Duties
Certicate No. SDSD2000200692423
Date Issue: November 03, 2023
Date Expiry : Unlimited
Timeline
Assistant Waiter/ Assistant Bartender
Misibis Bay Hotel & Resort
04.2022 - Current
Regular Waiter
DADS World Buffet – Kamayan, Dads, Saisaki Restaurant
07.2018 - 01.2020
Cashier/Service Crew
TABACO JOLLY FOODS CORPORATION
11.2016 - 03.2018
On-Call Waiter
KLAIRS CATERING AND SERVICES
02.2015 - 05.2016
Short Term Course - NCII Food and Beverage Services Passer
SFIST
High School Diploma - undefined
San Lorenzo National High School
Elementary School Diploma - undefined
San Lorenzo Elementary School
Bachelor of Science - Hotel Restaurant Management (BSHRM)
Perpetual Help Paramedical College
BASIC TRAINING COURSE (BT)
Certifications / Proficiency
Certifications / Proficiency
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