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Patient-focused Care Coordinator with 7+ years of experience supporting clinical and home health teams. Expertise in patient intake, care coordination, HIPAA compliance, and resolving patient concerns through clear, compassionate communication in fast-paced healthcare environments.

Motivated and detail-oriented professional with 15+ years of experience addressing incoming inquiries, verifying insurance coverage, and managing data entry functions, backed by strong time management and multi-tasking skills. Proven ability to handle the patient intake process, including coordinating pre-authorizations and maintaining accurate, compliant records in accordance with HIPAA and ICD-10 standards. Skilled in performing front and back office activities, including scheduling, coding, and accounting-related tasks, with a strong focus on accuracy and process efficiency.

I believe being genuine and nurturing, along with professional and driven, is an essential combination for people in my field. I possess [Skill 1], [Skill 2] and [Skill 3] skills. Additionally, my abilities extend to customer service and communication with proficiency in collaboration. Working with people from diverse backgrounds has provided me with a deep understanding and awareness of differences in both individuals and organizations. These qualities will help to support [Target Company]'s mission while reflecting positively on the professionalism and competencies in its employees.
Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery. Skills in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Dynamic Patient Care Coordinator with extensive experience at Good Shepherd Hospice, excelling in HIPAA compliance and patient relations. Proven track record in enhancing patient satisfaction through effective appointment scheduling and compassionate support. Skilled in insurance verification and adept at fostering strong relationships with interdisciplinary teams to ensure seamless care transitions.

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Detail-oriented and dependable healthcare professional with over 6 years of experience in patient coordination and medical claims support. Skilled in claims processing, EMR systems, data entry, and documentation accuracy. Proven ability to work independently in high-volume, non-phone environments while ensuring compliance with HIPAA and insurance policies. Committed to improving operational efficiency and supporting seamless back-office healthcare operations.

Shirly Mae Dela Peña

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Patient Care Coordinator

Customer Service Representative

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High School Diploma -

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Patient Care Coordinator

Customer Service Representative

High School Diploma -

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