Shirly Sanchez Ariosa
Taguig City,Philippines
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Direct to Agent Corp
Muntinlupa, Philippines
06.2024 - 01.2026
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
Documentation Specialist
iOPEX Technologies Philippines Inc
02.2024 - 05.2024
- Validate HCP's licenses and documents
- Run Background checks on Healthcare professionals
- Set up Shifts and send emails regarding Background check results
- A quality assurance documentation specialist reviews and verifies document records to ensure the documentation complies with regulations and internal quality control practices.
- As a quality assurance documentation specialist, my primary job is to maintain record archives, reviewing them for accuracy and relevance.
Customer Representative
Technodream Web Design
06.2023 - 01.2024
- Addressed customer service inquiries quickly and accurately
- Worked with customers who had complaints, orders, or required information about products/services purchased from the Company.
- Provided solutions that fit those individualized situations and prioritized the customers' needs at each step of the process.
- Speaking with customers to offer information about your company's products and services, taking orders, and also to cancel accounts.
- Contacting customers to inform the status of their orders
Customer Representative
Sitel Philippines
03.2022 - 06.2023
- Addressed customer service inquiries quickly and accurately
- Oversaw customer account inquiries and accurately provided information to resolve service complaints and guarantee customer satisfaction.
Security Guard
Quality Guards Services and Investigation Agency Inc.
03.2018 - 12.2021
- Monitored and responded to security-related incidents in the facility
- Controlled access to the facility through verification of employee and visitor identification
- Developed and implemented security protocols that reduced security breaches
Production Operator
Yumex Philippines Corporation
10.2014 - 05.2015
- Monitoring the manufacturing process and factory equipment and performing quality assurance to ensure production standards.
Education
High school -
The Sisters of Mary School
Biga, Silang, CaviteElementary -
Cabugao Elementary School
Cabugao, Suyo, Ilocos SurSkills
Positive Work Ethic
References
- Joan Cacas, Coach at SITEL, 09176292305
- Lemuel Surop, Shift in Charge at Quality Guards, 09674052820
- Erlinda Salazar, Chambermaid at Europa Condominium Villas, 09916986442
- Mellisa Nova, Documentation Specialist at iOPEX Philippines, 09269644812
Timeline
Customer Service Representative
Direct to Agent Corp
06.2024 - 01.2026
Documentation Specialist
iOPEX Technologies Philippines Inc
02.2024 - 05.2024
Customer Representative
Technodream Web Design
06.2023 - 01.2024
Customer Representative
Sitel Philippines
03.2022 - 06.2023
Security Guard
Quality Guards Services and Investigation Agency Inc.
03.2018 - 12.2021
Production Operator
Yumex Philippines Corporation
10.2014 - 05.2015
High school -
The Sisters of Mary School
Elementary -
Cabugao Elementary School