Shirley Mae Timchuk
Executive Office Specialist
Pasig City
Summary
Service-focused Executive Office Specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Executive Office Specialist
Wells Fargo
Taguig
06.2021 - Current
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
Fraud Specialist
JP Morgan Chase & Co.
Taguig City
07.2014 - 05.2021
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Provided exemplary level of customer service to clients and company personnel.
Education
High School Diploma -
Our Lady of Assumption College
Laguna, Philippines 06.1999 - 03.2003
Skills
MS Office
Timeline
Executive Office Specialist
Wells Fargo
06.2021 - Current
Fraud Specialist
JP Morgan Chase & Co.
07.2014 - 05.2021
High School Diploma -
Our Lady of Assumption College
06.1999 - 03.2003
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