Shirley Perez
Marilao,Bulacan
Summary
Dedicated and customer-focused professional, expertise in customer service, sales operations, production planning and inventory coordination, data management, and business correspondence. Proficient in SAP, Microsoft Office, report preparation, and client relationship management. Recognized for strong organizational skills, attention to detail, and the ability to work independently while managing multiple priorities. Seeking opportunities in work-from-home, hybrid or on-site roles. Eager to transition into the Business Process Outsourcing (BPO) industry and contribute exceptional customer service.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Clerk/Planner/Sales Supervisor
Fompac Plastics Corporation
Manila
03.1995 - 07.2026
- Supervise and approve sales orders through SAP.
- Prepare sales reports and monitor customer orders.
- Develop production forecasts for Operations and Procurement.
- Coordinate production schedules based on customer requirements.
- Handles customer concerns, and ensure timely resolution.
- Communicate with internal departments and clients to maintain excellent service.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Led the sales team to exceed quarterly targets through effective coaching and performance monitoring.
- Facilitated communication between the sales team and other departments to streamline operations.
- Analysed market trends and customer needs to inform product development and positioning.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
Clerk
Unidata Corporation
Makati
01.1990 - 01.1995
- Secured data by following confidentiality procedures.
- Handled photocopying documents, updating files and faxing communications for staff.
Education
Bachelor of Science - Mathematics
Adamson University
Manila01.1990
Skills
- Customer Service
- Sales Order Processing
- Data Entry and Documentation
- Email handling
- Microsoft Office
- SAP System
- Sales and Inventory Reporting
- Production Forecasting
- Business Correspondence
- Problem Resolution
- Time Management
- Team Collaboration
Certification
Customer Relations Training
Virtual Assist Online - General Virtual Assistance, Social Media Management, Data Entry, Facebook Advertising, Lead Generation
Timeline
Clerk/Planner/Sales Supervisor
Fompac Plastics Corporation
03.1995 - 07.2026
Clerk
Unidata Corporation
01.1990 - 01.1995
Bachelor of Science - Mathematics
Adamson University