SHIRLEY CASTILLO
Pasay,Metro Manila
Summary
Detail-oriented Cargo Agent with strengths in cargo documentation and safety compliance. Ensures accurate recording of flight details and monitors valuable cargo handling processes.
Overview
10
10
years of professional experience
Work History
Cargo Agent
1Aviation Ground Handling Services
Pasay
03.2023 - Current
- Assigned in any task; weighing acceptance of cargo ensuring proper packaging and following the standard procedure, cashier duties; collecting amount of shipping fee,proper reporting of daily sales report, filling documents of end of shift. Ob Email; answering email and phone queries, excel file reports(Irregularity,BSA,TDS,absmat and cargo hub). Reports; Radio queries,reporting flight departure and loading,monitor slacks concern(Change A/C,Bay and Docs).Vcage;responsibility of valuable cargoes,monitoring in/out of vcargo,loading and pre alert.
- Flight handler; manifesting Processed and prepared important documents. Ensuring all AWBs assigned in flight planning were loaded and maximised. assessing and checking in build-up area with the loaders team.
- Monitored own safety by wearing PPEs and maintaining cleanliness in assigned areas.
- Attending Training(safety,security awareness,customer service,cargo handling etc.) and formal training in Dangerous Goods (Passer in DG assessment)
Admin-OIC Admin
Ph Global Jet Express Inc. (J&T Express Inc.)
Paranaque city
07.2019 - 02.2023
- Encoder
- Managed daily branch sales report and tracked parcel delivery and pick-up outputs.
- Greeted customers warmly and professionally, enhancing company reputation.
- Ensured clean, safe working environment and organised filing system for documents.
- Monitored parcel delivery and pick-up processes in system
- Managed employee schedules and facilitated training initiatives
- Led daily pre-shift meetings to prepare staff for tasks
Carpark Attendant-Teller
Smartpark System Solution Inc.
Pasay, Metro Manila
11.2016 - 06.2019
- Parking Cashier,Doing sales report
- Issued claims ticket,
- Observed security conditions to ensure safety and compliance at the facility.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Education
Associate in Computer Technology
DATAMEX College in Saint Adeline
Paranaque city01-2008
Skills
- Cargo handling
- Flight planning
- Safety compliance
- Customer service
- Cargo documentation
- Sales reporting
- Team collaboration
- Time management
- Inventory management
Timeline
Cargo Agent
1Aviation Ground Handling Services
03.2023 - Current
Admin-OIC Admin
Ph Global Jet Express Inc. (J&T Express Inc.)
07.2019 - 02.2023
Carpark Attendant-Teller
Smartpark System Solution Inc.
11.2016 - 06.2019
Associate in Computer Technology
DATAMEX College in Saint Adeline