Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shirley Calipusan

.
Tagbilaran City
Shirley Calipusan

Overview

20
years of professional experience

Work History

Ibex Global Solutions (Phils) Inc.

Agent-In Cust Svc2
09.2022 - 04.2026

Job overview

  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Sustained precise records of client interactions, transaction details, policies, and other essential documentation to facilitate smooth operations.

Henley Recoveries Group

Call Center Representative
12.2020 - 10.2021

Job overview

.Assisted customers with inquiries by providing accurate information and efficiently resolving issues.

Daily Fashion Mfg. Corp. ( SM Makati)

Store Consignor Supervisor
09.2011 - 09.2020

Job overview

  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Metro Manila Shopping Mecca (SM City Manila)

Checker
02.2006 - 06.2006

Job overview

Facilitated customer purchase bagging and ensured rapid service

Education

Camaya-an National High School
Camaya-an, Loboc Bohol 6316

High School Diploma
04-2004

University Overview

Skills

Problem-solving skills

Customer service

Timeline

Agent-In Cust Svc2
Ibex Global Solutions (Phils) Inc.
09.2022 - 04.2026
Call Center Representative
Henley Recoveries Group
12.2020 - 10.2021
Store Consignor Supervisor
Daily Fashion Mfg. Corp. ( SM Makati)
09.2011 - 09.2020
Checker
Metro Manila Shopping Mecca (SM City Manila)
02.2006 - 06.2006
Camaya-an National High School
High School Diploma
Shirley Calipusan.