Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Shierly Pabello
Open To Work

Shierly Pabello

Pasig, Metro Manila

Summary

Detail-oriented professional with experience in customer service and content moderation. Skilled in critical thinking and data entry, contributing to effective solutions and maintaining quality standards. Prepared to enhance customer experiences and support organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Transcom Pasig
09.2025 - 06.2026
  • Provided prompt and courteous support to customers via chat, addressing inquiries and resolving issues efficiently.
  • Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
  • Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.

Content Moderator

Alorica
08.2024 - 03.2025
  • Reviewed and analyzed user-generated content for compliance with community guidelines.
  • Identified and flagged inappropriate content to maintain a safe online environment.
  • Monitored trends in user behavior to inform policy updates and improvements.
  • Ensured consistency in applying guidelines across diverse content categories for quality assurance.

Customer Service Representative

Sagility
03.2022 - 05.2024
  • Assisted patients with inquiries regarding billing and insurance processes.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

24/7 Aiph.
10.2021 - 02.2022
  • Provided accurate information about healthcare services to enhance patient understanding.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

Cashier

Shopwise
12.2019 - 01.2020
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Handled cash, credit, and gift card payments, ensuring compliance with company policies.
  • Assisted customers in locating products and provided information on promotions.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.

Education

Bachelor of Secondary Education Major in Computer -

Rizal Technological University
Pasig, Philippines
04.2001 -

Skills

Customer service

Customer relations

Problem resolution

Critical thinking

Data entry

Work Preference

Job Search Status

Open to work

Work Type

Full TimePart TimeGig Work

Location Preference

RemoteOn-SiteHybrid

Salary Range

₱45000/yr - ₱200000/yr

Timeline

Customer Service Representative

Transcom Pasig
09.2025 - 06.2026

Content Moderator

Alorica
08.2024 - 03.2025

Customer Service Representative

Sagility
03.2022 - 05.2024

Customer Service Representative

24/7 Aiph.
10.2021 - 02.2022

Cashier

Shopwise
12.2019 - 01.2020

Bachelor of Secondary Education Major in Computer -

Rizal Technological University
04.2001 -
Shierly Pabello