Shierly Abanes

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Followed up with customers about resolved issues to maintain high standards of customer service.

Loan consultants assist clients with loan and mortgage decisions. Their duties may include contacting people to ask if they want a loan, meeting with loan applicants and explaining different loan options. They also analyze applicants' financial information and choose whether or not to offer a loan.