Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SEMINAR AND WORKSHOP
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Shiena Mae Caingat

Arayat

Summary

Dynamic professional with a proven track record at THE BISTRO GROUP, INC, excelling in customer service and team member development. Skilled in coaching and mentoring, I effectively enhanced staff performance and streamlined operations, ensuring a positive dining experience while managing employee scheduling and daily reporting.


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience
12
12
Certification

Work History

Key Employee

THE BISTRO GROUP, INC
07.2022 - Current

Keeping customers happy, getting their feedback on the experience and handling complaints


Organizing schedules, keeping track of employees’ hours and recording payroll data


Ordering bar items and other supplies while staying within budget limitations


Supervising daily shift operations, including front- and back-of-house restaurant operations


Appraising staff performance and disciplining or retraining employees to correct poor performance

Education

Hospitality Management

Pampanga State Agricultural University
Magalang, Province Of Pampanga, Philippines
08-2022

Skills

Attention to detail

  • Customer service
  • Team member development
  • Teamwork and communication
  • Self motivation
  • Flexible

Accomplishments

    • Successfully managing daily shift operations

    • Ensuring compliance with health and safety regulations

    • Positive work environment

    • Staff training and development

Certification

MOST DEPENDABLE February 2023

HIGH POTENTIAL FOH October 2023

TEAM PLAYER December 2023

TOP 1 TRAINOR AWARDEE December 2023

MOST FLEXIBLE April 2024

CUSTOMER SERVICE AWARD April 2024

EMPLOYEE OF THE MONTH April 2024

MOST DEPENDABLE July 2024

HIGHEST POTENTIAL AWARD July 2024

BEST EMPLOYEE FOR 2ND QUARTER July 2024

MVP of On Floor Leadership May 2025

Timeline

Key Employee

THE BISTRO GROUP, INC
07.2022 - Current

Hospitality Management

Pampanga State Agricultural University

SEMINAR AND WORKSHOP

COACHING FOR PERFORMANCE & BISTRO 101 FOR MANAGER'S SEMINAR March 2025
"ON FLOOR LEADERSHIP WORKSHOP May 2025
TEAM SUCCESS WORKSHOP June 2025

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Shiena Mae Caingat