Shiena Mae Caingat
Arayat
Summary
Dynamic professional with a proven track record at THE BISTRO GROUP, INC, excelling in customer service and team member development. Skilled in coaching and mentoring, I effectively enhanced staff performance and streamlined operations, ensuring a positive dining experience while managing employee scheduling and daily reporting.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
12
12
Certification
Work History
Key Employee
THE BISTRO GROUP, INC
07.2022 - Current
Keeping customers happy, getting their feedback on the experience and handling complaints
Organizing schedules, keeping track of employees’ hours and recording payroll data
Ordering bar items and other supplies while staying within budget limitations
Supervising daily shift operations, including front- and back-of-house restaurant operations
Appraising staff performance and disciplining or retraining employees to correct poor performance
Education
Hospitality Management
Pampanga State Agricultural University
Magalang, Province Of Pampanga, Philippines08-2022
Skills
Attention to detail
- Customer service
- Team member development
- Teamwork and communication
- Self motivation
- Flexible
Accomplishments
• Successfully managing daily shift operations
• Ensuring compliance with health and safety regulations
• Positive work environment
• Staff training and development
Certification
MOST DEPENDABLE February 2023
HIGH POTENTIAL FOH October 2023
TEAM PLAYER December 2023
TOP 1 TRAINOR AWARDEE December 2023
MOST FLEXIBLE April 2024
CUSTOMER SERVICE AWARD April 2024
EMPLOYEE OF THE MONTH April 2024
MOST DEPENDABLE July 2024
HIGHEST POTENTIAL AWARD July 2024
BEST EMPLOYEE FOR 2ND QUARTER July 2024
MVP of On Floor Leadership May 2025
Timeline
Key Employee
THE BISTRO GROUP, INC
07.2022 - Current
Hospitality Management
Pampanga State Agricultural University
SEMINAR AND WORKSHOP
COACHING FOR PERFORMANCE & BISTRO 101 FOR MANAGER'S SEMINAR March 2025
"ON FLOOR LEADERSHIP WORKSHOP May 2025
TEAM SUCCESS WORKSHOP June 2025
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