SHIENA D. VENTURA
Administrative Assistant
Imus
Summary
Highly motivated and hardworking professional with the ability to thrive in team environments and when working independently. Committed to delivering excellence in all tasks undertaken. Dedicated and enthusiastic about continuous learning and development.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Mall Admin-Receptionist
Altaserv, Inc.
Robinsons Imus
06.2022 - 05.2024
- Great and entertain customer and tenants concern and inquires
- Receives packages,letters,and memos for distribution to concern department/personnel.
- Receives inquiries from walk-in internal and external customers,screens and relay the same to concerned department.
- Processing of Work Permits, gatepass ,Entry Pass and temporary passes,ID's and other forms requested.
- Monitoring submission of reply slips for tenant memos.
- Compliance with policies and procedures.
- Ensure compliance with safety and security.
- Performs other related task and duties as may be required from time to time.
- Ensure cleanliness and orderliness of work area.
Teller/Customer Service Cashier
Customer Frontline Solutions
10.2021 - 12.2021
- Company Overview: Meralco
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Counted money in drawers at beginning and end of each shift.
Order Processing Assistant
We Move People and Things Philippines, Inc.
05.2021 - 09.2021
- Company Overview: Joyride Ph
- Accurately entering and processing customer orders into the system
- Monitoring order status and liaising with relevant department to ensure timely delivery
- Resolving any issues or discrepancies related to orders promptly and efficiently
- Providing general administrative support to the other management team, such as filing paperwork and data entry
- Joyride Ph
Administrative Assistant
Ignite Pro Sounds & Lights Rental
Cainta Rizal
11.2018 - 01.2021
- Company Overview: Cainta Rizal
- Reporting to management and performing secretarial duties
- Assisted the manager in managing and coordinating schedules, meetings, ocular and event arrangements
- Do administrative work which includes; Preparing of Request for Payments(RFPs); Preparing Cash advance requests, Preparing Purchase Requisitions; Preparing Acknowledgement Receipts for transmittal
- Assist clients, vendors and team members on the event
- Prepares Billing Quotations to client, vendors and suppliers
- Follow up billing payments and collections on clients, vendors
- Ordering and purchasing of required supplies and materials required for any certain events
- Filing documents, as well as entering data and maintaining database
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
- May perform job related task that may be assigned by management from time to time.
Education
High School -
Linayasan National High School
Altavas, Aklan 01.2008 - 01.2012
Elementary School -
Cabugao Elementary School
Altavas, Aklan 01.2002 - 01.2008
Bachelor of Science - Tourism Management
Cainta Rizal
Cainta, Rizal 01.2013 - 01.2017
Skills
Administrative Skills
Time-Management Skills
Document control
Continuous improvement
Teamwork and collaboration
Customer service
Multitasking
Microsoft office
Timeline
Mall Admin-Receptionist
Altaserv, Inc.
06.2022 - 05.2024
Teller/Customer Service Cashier
Customer Frontline Solutions
10.2021 - 12.2021
Order Processing Assistant
We Move People and Things Philippines, Inc.
05.2021 - 09.2021
Administrative Assistant
Ignite Pro Sounds & Lights Rental
11.2018 - 01.2021
Bachelor of Science - Tourism Management
Cainta Rizal
01.2013 - 01.2017
High School -
Linayasan National High School
01.2008 - 01.2012
Elementary School -
Cabugao Elementary School
01.2002 - 01.2008