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SHIELDON CRUZ
Customer Service Representative
Lapu-Lapu City
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Manulife Philippines Inc.
12.2021 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Technical Support Representative
Alorica Philippines Inc.
03.2016 - 12.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to customer technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
Data Entry Specialist
Sykes Asia Inc.
09.2014 - 01.2016
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
Data Entry Specialist
Xerox Company / Conduent
07.2013 - 06.2014
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
- Coded and processed applications into required electronic formats.
- Corrected data entry errors to prevent duplication or data degradation.
Education
Bachelor of Science - Business Administration And Management
University of San Jose-Recoletos
Magallanes St., Cebu City12.2023
Associate in Computer Technology - Information Technology
Blessed Trinity College
Poblacion Talibon, Bohol03.2009
Skills
Information Security
undefinedInterests
Timeline
Customer Service Representative
Manulife Philippines Inc.
12.2021 - Current
Technical Support Representative
Alorica Philippines Inc.
03.2016 - 12.2021
Data Entry Specialist
Sykes Asia Inc.
09.2014 - 01.2016
Data Entry Specialist
Xerox Company / Conduent
07.2013 - 06.2014
Bachelor of Science - Business Administration And Management
University of San Jose-Recoletos
Associate in Computer Technology - Information Technology
Blessed Trinity College
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