Shiela Tita Nalagon
Marketing
Cagayan De Oro City
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
International Marketing Partner
SMDC
Pasay, Philippines
03.2022 - Current
- Collaborated with cross-functional teams to develop integrated marketing plans that met company objectives.
- Maximized event success by managing all aspects of planning, promotion, and execution for trade shows and conferences.
- Enhanced customer engagement with the development of tailored content across social media platforms.
- Generated high-quality leads for the sales team by designing and executing email marketing campaigns.
- Analyzed market trends and competitor activity to inform data-driven marketing decisions.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
Local Store Marketing
Golden Arches Development Corporation
CAGAYAN DE ORO CITY, Phippines
03.2018 - Current
- Increased customer satisfaction by creating and implementing engaging in-store promotions and events.
- Optimized inventory management processes resulting in reduced stock discrepancies and improved operational efficiency.
- Evaluated and analyzed the effectiveness of marketing efforts, adjusting strategies as needed to maximize return on investment.
- Organized successful store events, attracting new customers and fostering brand loyalty among existing clientele.
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Conducted regular market research to better understand local trends, informing more effective promotional efforts.
Private Tutor
My Learning Venue International
CAGAYAN DE ORO CITY, Philippines
08.2020 - 12.2022
- Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.
- Guided students through practical applications of learned concepts, solidifying understanding and preparing them for real-world scenarios.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
- Evaluated available resources like textbooks or online materials to select the most relevant ones for each individual session.
- Monitored student performance through regular assessments, identifying strengths and areas for improvement.
Call Operator (Pandemic Command Center)
LGU City Of Cagayan De Oro
CAGAYAN DE ORO CITY, Philippines
06.2021 - 08.2021
- Utilized effective time management skills to maintain consistent performance during peak hours or periods of increased call volume.
- Streamlined communication with customers by accurately documenting call details and updating records in the database.
- Maintained professional relationships with clients through excellent phone etiquette and active listening skills.
- Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Medical Representative Assistant
AISEC
CAGAYAN DE ORO CITY, Philippines
02.2020 - 04.2021
- Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
- Developed persuasive negotiation tactics that resulted in favorable pricing agreements with clients.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Product Controller/Guest Service Assistant
Beefoods Corporation
CAGAYAN DE ORO CITY, Philippines
06.2017 - 02.2018
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Conducted regular inventory checks of supplies, placing orders when necessary to avoid stockouts or shortages that could impact service levels.
- Complied with established internal controls and policies.
Human Resource Assistant
Alrose Group Of Companies
CAGAYAN DE ORO CITY, Philippines
08.2015 - 09.2016
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
Accounting Office Assistant
BFP (LGU CITY OF CAGAYAN DE ORO)
CAGAYAN DE ORO CITY, Philippines
04.2014 - 06.2014
- Maintained confidentiality of sensitive information by adhering to strict security protocols within the office environment.
- Collaborated with colleagues to improve internal controls, mitigating potential risks associated with financial transactions.
- Managed high-volume incoming invoices from vendors while maintaining attention to detail in entering information accurately into software systems.
- Streamlined data entry tasks, resulting in increased productivity within the accounting department.
- Initiated process improvements that led to reduced time spent on manual tasks while increasing overall efficiency within the accounting department.
Office Assistant
Department Of Education (LGU City Of Cagayan De Oro City)
CAGAYAN DE ORO CITY, Philippines
04.2013 - 06.2013
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Processed incoming and outgoing mail and packages according to established procedures.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
Bachelor Of Science In Business Administration - Marketing Management
Liceo De Cagayan University
Cagayan De Oro City 10.2021 - Current
Bachelor of Arts - Communications
Liceo De Cagayan University
Cagayan De Oro City 04.2001 -
DRIVING NC2 - Driving
TESDA
Cagayan De Oro City 04.2001 -
Skills
Strategic Planning
Marketing knowledge
Customer Relationship Building
Company processes and procedures
Recruitment and hiring
Legal Document Preparation
Document filing
Teamwork and Collaboration
Problem-solving abilities
Multitasking Abilities
Goal Setting
Excellent Communication
Decision-Making
Professionalism
Knowledgeable in [Software]
Timeline
International Marketing Partner
SMDC
03.2022 - Current
Bachelor Of Science In Business Administration - Marketing Management
Liceo De Cagayan University
10.2021 - Current
Call Operator (Pandemic Command Center)
LGU City Of Cagayan De Oro
06.2021 - 08.2021
Private Tutor
My Learning Venue International
08.2020 - 12.2022
Medical Representative Assistant
AISEC
02.2020 - 04.2021
Local Store Marketing
Golden Arches Development Corporation
03.2018 - Current
Product Controller/Guest Service Assistant
Beefoods Corporation
06.2017 - 02.2018
Human Resource Assistant
Alrose Group Of Companies
08.2015 - 09.2016
Accounting Office Assistant
BFP (LGU CITY OF CAGAYAN DE ORO)
04.2014 - 06.2014
Office Assistant
Department Of Education (LGU City Of Cagayan De Oro City)
04.2013 - 06.2013
Bachelor of Arts - Communications
Liceo De Cagayan University
04.2001 -
DRIVING NC2 - Driving
TESDA
04.2001 -