Summary
Overview
Work History
Education
Skills
Certification
Playing Badminton
Timeline
Generic
Shiela Tita Nalagon

Shiela Tita Nalagon

Cagayan de Oro City

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Government Affairs Intern

Commission on Population and Development
05.2024 - 11.2024
  • Drafted press releases and social media updates to keep constituents informed on current governmental activities.
  • Provided administrative support to senior staff members, streamlining daily operations within the office environment.
  • Coordinated logistics for conferences and workshops attended by representatives from various government agencies.
  • Compiling documents from Accounting unit sources into comprehensive reports.

International Marketing Partner

SMDC
03.2023 - 10.2024
  • Enhanced customer engagement with development of tailored content across social media platforms.
  • Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
  • Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
  • Analyzed market trends and competitor activity to inform data-driven marketing decisions.

Local Store Marketing/ Guest Experience Leader

Golden Arches Development Corporation
03.2018 - 09.2024
  • Increased customer satisfaction by creating and implementing engaging in-store promotions and events.
  • Organized successful store events, attracting new customers and fostering brand loyalty among existing clientele.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Created customized marketing materials to increase product awareness.

Facilitator

My Learning Venue International
08.2020 - 12.2022
  • Guided students through practical applications of learned concepts, solidifying understanding and preparing them for real-world scenarios.
  • Built strong rapport with students through active listening, empathy, and genuine interest in their success.
  • Evaluated available resources like textbooks or online materials to select most relevant ones for each individual session.
  • Monitored student performance through regular assessments, identifying strengths and areas for improvement.

Call Operator (Pandemic Command Center)

LGU City Of Cagayan De Oro
06.2021 - 08.2021
  • Utilized effective time management skills to maintain consistent performance during peak hours or periods of increased call volume.
  • Streamlined communication with customers by accurately documenting call details and updating records in database.
  • Maintained professional relationships with clients through excellent phone etiquette and active listening skills.
  • Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.

Medical Representative Assistant

AISEC
02.2020 - 04.2021
  • Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions.
  • Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
  • Developed persuasive negotiation tactics that resulted in favorable pricing agreements with clients.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Product Controller/Guest Service Assistant

Beefoods Corporation
06.2017 - 02.2018
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Conducted regular inventory checks of supplies, placing orders when necessary to avoid stockouts or shortages that could impact service levels.
  • Complied with established internal controls and policies.

Human Resource Staff

Alrose Group Of Companies
08.2015 - 09.2016
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.

Chemical Laboratory Assistant

Liceo De Cagayan University
06.2015 - 12.2015
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols and guidelines.
  • Troubleshot issues with laboratory equipment, ensuring minimal downtime during critical experiments or tests.
  • Established standard operating procedures for safe and effective operation of chemical testing setups.
  • Inspected and performed basic maintenance on laboratory equipment.

Registrar's Office Assistant

Liceo De Cagayan University
06.2014 - 12.2015
  • Expedited document processing with accurate data entry and timely filing.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

Mystery Shopper

HC Consumer Finance Philippines
03.2014 - 08.2014
  • Maintained confidentiality of both personal information and assignment details throughout the entire mystery shopping process.
  • Provided valuable insights on customer experience improvements by observing staff behavior, attitude, and efficiency during interactions with customers.
  • Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
  • Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.

Accounting Office Assistant

BFP (LGU CITY OF CAGAYAN DE ORO)
04.2014 - 06.2014
  • Maintained confidentiality of sensitive information by adhering to strict security protocols within the office environment.
  • Managed high-volume incoming invoices from vendors while maintaining attention to detail in entering information accurately into software systems.
  • Streamlined data entry tasks, resulting in increased productivity within the accounting department.

Sales Associate

BMANNY COMPANY
01.2013 - 01.2014
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Office Assistant

Department Of Education (LGU City Of Cagayan De Oro City)
04.2013 - 06.2013
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Education

Bachelor Of Science In Business Administration - Marketing Management

Liceo De Cagayan University
07.2024

HR PAYROLL AND OTHER GOVERNMENT COMPLIANCES -

EZACC TRAINING ACADEMY INCORPORATED
Quezon City, Metro Manila, Philippines
05-2024

DRIVING NC2 - Driving

TESDA
08.2023

CERTIFICATE IN FOOD PROCESSING -

TESDA
06.2016

CERTIFICATE IN BAKING -

TESDA
06.2016

Skills

  • Ul>

    Strategic Planning

  • P > Marketing knowledge

  • P > Customer Relationship Building

  • P > Recruitment and hiring

  • P > Problem-solving abilities

  • P > Multitasking Abilities

  • P > Goal Setting

  • P > Excellent Communication

  • P > Decision-Making

  • P>Knowledgeable in MS Words, PPT and Excel

Certification

  • Basic Civilian Military Training - Reserved Armed Forces of the Philippines

  • Licensed Financial Advisor - Insurance Commission

  • Basics of Local Store Marketing, McDonalds Philippines

  • Certified GABAY Mentor - Junior Chamber International

Playing Badminton

It is a form of life balance and healthy living. 

Timeline

Government Affairs Intern

Commission on Population and Development
05.2024 - 11.2024

International Marketing Partner

SMDC
03.2023 - 10.2024

Call Operator (Pandemic Command Center)

LGU City Of Cagayan De Oro
06.2021 - 08.2021

Facilitator

My Learning Venue International
08.2020 - 12.2022

Medical Representative Assistant

AISEC
02.2020 - 04.2021

Local Store Marketing/ Guest Experience Leader

Golden Arches Development Corporation
03.2018 - 09.2024

Product Controller/Guest Service Assistant

Beefoods Corporation
06.2017 - 02.2018

Human Resource Staff

Alrose Group Of Companies
08.2015 - 09.2016

Chemical Laboratory Assistant

Liceo De Cagayan University
06.2015 - 12.2015

Registrar's Office Assistant

Liceo De Cagayan University
06.2014 - 12.2015

Accounting Office Assistant

BFP (LGU CITY OF CAGAYAN DE ORO)
04.2014 - 06.2014

Mystery Shopper

HC Consumer Finance Philippines
03.2014 - 08.2014

Office Assistant

Department Of Education (LGU City Of Cagayan De Oro City)
04.2013 - 06.2013

Sales Associate

BMANNY COMPANY
01.2013 - 01.2014

DRIVING NC2 - Driving

TESDA

CERTIFICATE IN FOOD PROCESSING -

TESDA

CERTIFICATE IN BAKING -

TESDA

Bachelor Of Science In Business Administration - Marketing Management

Liceo De Cagayan University

HR PAYROLL AND OTHER GOVERNMENT COMPLIANCES -

EZACC TRAINING ACADEMY INCORPORATED

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