Shiela May Gonzalez
Summary
Dedicated professional with a strong background in housekeeping and customer service, notably at Wendy Wu. Excelled in maintaining sanitary environments and enhancing guest experiences through efficient service and teamwork. Demonstrated ability to multitask and uphold high standards of cleanliness, showcasing both hard (kitchen cleaning) and soft (team collaboration) skills. Achieved significant improvements in customer satisfaction.
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
4
4
years of professional experience
Work History
Housekeeper
Wendy Wu
7 Harbor Point, Key Biscayne , FL 33149
04.2024 - 07.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Cook,Server,
Pampaguena Food Take Out and Oriental Grocery
18623SW 107th Ave. Cutler Bay, Fl.33157, U.S.
03.2023 - 10.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Housekeeper
Shiela's Cleaning
11010 NW 30th ST STE 106 Doral, FL 33172, U.S.
04.2021 - 10.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Server
Panda Express Restaurant
33550 S Dixie Hwy Suite 100, Florida City, FL 3303
08.2020 - 11.2020
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Shiela May Lumayno
San Francisco, Province Of Agusan Del Sur, Philippines03-1986
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Kitchen cleaning
- Customer service-focused
Timeline
Housekeeper
Wendy Wu
04.2024 - 07.2024
Cook,Server,
Pampaguena Food Take Out and Oriental Grocery
03.2023 - 10.2023
Housekeeper
Shiela's Cleaning
04.2021 - 10.2021
Server
Panda Express Restaurant
08.2020 - 11.2020
High School Diploma -
Shiela May Lumayno