Shiela May Cayabyab

Full Mortgage Specialist

• Guided clients through the mortgage process, explaining loan terms and resolving payment issues. Assisted with loan modifications, billing inquiries, and payment plans. Ensured accurate communication and customer satisfaction with a focus on transparency and support.

Home Equity Specialist

• Managed home equity loans, including processing requests and reviewing loan documentation. Advised customers on payment restructuring and line increases, ensuring clear understanding of their home equity products. Ensured compliance with all regulations and provided solutions tailored to clients' financial needs.

Bankruptcy Specialist

• Handled bankruptcy accounts, ensuring legal compliance and timely responses to all communications. Coordinated with clients, legal teams and trustees to manage accounts through bankruptcy stages.

Bankruptcy KANA

• Trained in handling bankruptcy-related email inquiries via Bankruptcy Kana, ensuring timely, accurate, and professional responses. Reviewed and maintained detailed account records to ensure proper documentation and payment application. Providing documents as requested by the customer.

• Worked with Clients to provide banking solutions and retail financing plans.

• Handled inbound, out bound and chat support. Contacted clients with past dues accounts to formulate payment plans and discuss restructuring payment options.