Summary

Overview

Work History

Education

Skills

Community Service

Timeline

SHIELA MARIE S. BOLOTAOLO

Valencia

Summary

I am hardworking and driven individual. I thrive in

a goal-oriented environment where I can

constantly challenge myself personally and

professionally. I am always looking for an

opportunity to do better and grow. My strength is

my flexibility to handle change. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. As far as my weaknesses, I feel that my management skills could be stronger, and I am constantly working to improve them. My greatest strength is attention

to detail. I've always been detail-oriented in my

work, and it's something I enjoy.

Overview

years of professional experience

Work History

Customer Service Representative

ECE Contact Center

01.2019 - 01.2025

Chat/Email Support

•Respond to customer inquiries and complaints

•Address and resolve customer issues and complaints •Provide customers with product and services information •Follow up with customers to make sure satisfaction

•Maintain accurate record of customers interactions and transactions

•Forward customer feedback and complaints to the appropriate department or manager

Unit Manager Assistant

Manulife Dumaguete Branch

01.2018 - 01.2018

Underwriting applications
Payment management
Managed daily operations, ensuring compliance with regulatory standards and company policies.

Education

Bachelor of Science - Business Administration- Financial Management

Negros Oriental State University

01.2018

Enfants Du Mekong (EDM)