Shiela Marie Tiangco
Executive Assistant
Malabon City
Summary
Hardworking and passionate job seeker with strong organizational skills. To be an efficient world class Executive Virtual Assistant, assisting clients to achieve their personal and professional goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Online Seller
SKT Hair & Beauty Products
Malabon
07.2020 - Current
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Monitored and researched trends in online retail to identify new opportunities for growth.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Membership Contact Center Officer
Newport World Resorts
Pasay City
05.2019 - 11.2020
- Developed solutions to frequent issues and offered ideas to make contact team more productive.
- Assisted contact center manager, trained and supervised associates and interns.
- Trained staff on operating procedures and company services.
- Prepared monthly reports for the team’s presentation and presented monthly meetings.
Membership Contact Center Senior Associate
Newport World Resorts
Pasay City
04.2018 - 04.2019
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Served as liaison, facilitating communication between management and associates.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Membership Contact Center Associate
Newport World Resorts
Pasay City
01.2015 - 03.2018
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Membership Services Associate
Newport World Resorts
Pasay City
05.2012 - 12.2014
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Engaged community at fairs and special membership drive events.
- Created and maintained detailed database to develop promotional sales.
- Assisted in front office and promotions counter operations.
F&B Attendant, Receptionist, Cashier
Ascott Limited Makati
Makati City
07.2011 - 01.2012
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
Education
Bachelor of Science - Travel Management
Our Lady of Fatima University
Valenzuela City 06.2008 - 03.2011
Bachelor of Science - Education
Philippine Normal University
Manila, Philippines 06.2008 - 03.2009
Skills
Inventory coordination
Package tracking
Creative problem solving
Decision-Making
Multitasking Abilities
Interpersonal Communication
Organization and Time Management
Accomplishments
- 5 Years Loyalty Award
- Circle of Excellence December 2016
- Earned several commendation cards from guest in the front counter, via chat and calls.
Timeline
Online Seller
SKT Hair & Beauty Products
07.2020 - Current
Membership Contact Center Officer
Newport World Resorts
05.2019 - 11.2020
Membership Contact Center Senior Associate
Newport World Resorts
04.2018 - 04.2019
Membership Contact Center Associate
Newport World Resorts
01.2015 - 03.2018
Membership Services Associate
Newport World Resorts
05.2012 - 12.2014
F&B Attendant, Receptionist, Cashier
Ascott Limited Makati
07.2011 - 01.2012
Bachelor of Science - Travel Management
Our Lady of Fatima University
06.2008 - 03.2011
Bachelor of Science - Education
Philippine Normal University
06.2008 - 03.2009