Hi, I’m
Shiela Marie Antonio
RTM Analyst
Binan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
years of professional experience
4
years of post-secondary education
3
Certifications
Work History
Lserv Corp, Deutsche Bank
RTM Analyst
11.2021 - Current
Job overview
- Provide daily services to clients which includes sending of previous day balances reports, statement of holdings reports
- Daily monitoring of RTGS transactions and confirmation of transaction completion to clients
- Daily maker of client services task lists which consists: of cash projection reports for DB cash accounts, end of day reports, cash balancing reports, Time Deposit confirmation for clients
- Clearing/closing of open mail cases in DBforce portal which are already replied from Outlook
- Monitoring and replying to incoming emails from internal and external clients
- Assigned for the end of the month reports
- Assist in handling calls from clients for different types of queries
- Maker/publisher of Monthly newsletter
- Coordinate with Settlements, Corporate actions, BSRD, FX team, Pre-pro, COB, Hotscan team, investigations, cash operations, technical team for any email queries from clients which needs further investigations/assistance
- Attends various DB online trainings/Townhall, LServ training
- Checking of market news in different business Ph websites
- Perform adhoc duties
- Adhere to the company policies and procedures as an contingent worker
CG Trade
Checker/SKU Searcher(Virtual Assistant)
12.2017 - 02.2018
Job overview
- Validate and compare information between two different websites
- Manual SKU search on all e-commerce websites to compare with Amazon (US) site for uploading in WebUI
- Maintain and exceed the assigned quota
EASTWEST BANKING CORP
Service Manager
11.2015 - 03.2017
Job overview
- Supervises and monitors branch operations daily
- Ensures effective service delivery and compliance to the Bank’s policies and procedures
- Perform enhanced due diligence
- Conduct KYC to new account opening of individual and corporate clients
- Daily cash balancing (vault) and tellers cash transactions
- Manual balancing of General Ledger vs
- Subsidiary Ledger
- Renewal of business permits and tax
- AMLA monitoring of daily cash, check encashments, telegraphic transfer
- Cross selling of all the bank’s products and services of the bank
- ATM cash loading and balancing, ATM card creation approval
- Payroll crediting, processing of debit, credit memo fund transfer for individual clients
- Processing of checkbook requisition, re-order
- Answering email inquiries from all concerned departments (loans, accounting and finance)
- Manage people in the branch (New accounts associate and tellers)
- Assigned as a Service Manager –Reliever to different branches within Makati, Sucat and Paranaque area
EASTWEST BANKING CORP
Business Development Sales Officer
03.2014 - 10.2015
Job overview
- Selling bank products and services, soliciting deposits/term accounts from prospective clients
- Solicits and maintains accounts of the branch meeting the objective to hit required volume target
EASTWEST BANKING CORP
SODP Trainee
08.2013 - 02.2014
Job overview
- To achieve the target quota assign before the end of recon date
- To pass the all the exams and revalida before the promotion as an officer
EASTWEST BANKING CORP
Service Associate
03.2012 - 03.2013
Job overview
- Provides excellent customer service for the branch's over the counter financial transactions
THE COFFEE CONNECTION PTE LTD, SG
Management Trainee
05.2010 - 08.2011
Job overview
- Trained in the overall operation of the outlet
- Attended to customers’ needs
- Food and beverage server/ Cashier
- Catering assistant (food, drink and venue setting preparation)
STARHUB LTD
Customer Service Consultant
04.2008 - 03.2009
Job overview
- Provide customer service to customers in the areas of account servicing, general and billing inquiries
- Handle current and potential customers’ inquiries on products, services and promotions
- Ensure professional and personalized service at all times
SMART COMMUNICATIONS
Customer Care Officer (Cashier/ Frontline)
11.2004 - 03.2008
Job overview
- Process bills payment and prepaid transactions and payment for multiple accounts
Westin Philippine Plaza HotelRoxas
Customer Service
06.2005
Job overview
- July 18, 2005 Counterfeit and Credit Card Fraud
- Detection
EASTWEST BANKING CORPORATION
Service Associate (New Accounts/Teller)
09.2002 - 06.2004
Job overview
- Process deposits/withdrawals/encashment
- Process credit upload (for payroll accounts)
- New account opening for personal, investment and corporate banking accounts
EASTWEST BANK
05.2014 - 09.2002
Job overview
- Net Access and MT100 (SWIFT-TELEX)
- September 17, 18, 2002 Lobby Selling Workshop, - Top 2 in CASA volume for the Month of, , 2.35 in scorecard, Top 1 in Personal Loan for the month of June and September 2015
- STARHUB LTD
- (SG) – Written and verbal commendations from Starhub customers
- Starhub Qualifier for October 2008 as SuperSTAR for CSC which includes: Smiley face in all 3 Areas of Assessment, >95% for service interaction and 0 Error Rate
- SMART – Consistent with KPs and Service Steps (First Batch Side by Side Monitoring for the month of January 2008)
Education
DE LA SALLE UNIVERSITY
B.S.B.A from Marketing Management
01.1998 - 04.2002
Skills
Finance
Account Reconciliation
Good Telephone Etiquette
Analytical and Critical Thinking
Problem-Solving
Active Listening
Organization and Time Management
Google Workspace
Attention to Detail
Critical Thinking
Excellent Communication
Certification
Counterfeit Detection Program/ Eastwest Banking Corporation
Timeline
SODP Training Program
07-2023
RTM Analyst
Lserv Corp, Deutsche Bank
11.2021 - Current
Checker/SKU Searcher(Virtual Assistant)
CG Trade
12.2017 - 02.2018
Counterfeit Detection Program/ Eastwest Banking Corporation
04-2016
Service Manager
EASTWEST BANKING CORP
11.2015 - 03.2017
EASTWEST BANK
05.2014 - 09.2002
Business Development Sales Officer
EASTWEST BANKING CORP
03.2014 - 10.2015
Signature Verification Program/Eastwest Banking Corporation
09-2013
SODP Trainee
EASTWEST BANKING CORP
08.2013 - 02.2014
Service Associate
EASTWEST BANKING CORP
03.2012 - 03.2013
Management Trainee
THE COFFEE CONNECTION PTE LTD, SG
05.2010 - 08.2011
Customer Service Consultant
STARHUB LTD
04.2008 - 03.2009
Customer Care Officer (Cashier/ Frontline)
SMART COMMUNICATIONS
11.2004 - 03.2008
Service Associate (New Accounts/Teller)
EASTWEST BANKING CORPORATION
09.2002 - 06.2004
DE LA SALLE UNIVERSITY
B.S.B.A from Marketing Management
01.1998 - 04.2002
Customer Service
Westin Philippine Plaza Hotel
06.2005