Hi, I’m
SHIELA MAE A. MACASINAG
Team Leader
San Juan, Batangas
Summary
Seasoned professional that builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Creates dynamic and positive workplace culture to align with organizational mission and values.
Overview
10
years of professional experience
8
years of post-secondary education
Work History
Straive (formerly SPI Global)Paranaque
Team Leader
03.2020 - Current
Job overview
- Responsible for overseeing 15 editorial assistants and ensures that the team duties are performed
- Plans, organizes, and monitors available resources to ensure performance parameters are met
- With a high level of administrative skill, accuracy, and attention to detail
- Communicates effectively to provide top-notch customer service
- Ensures effective workflows by following established processes and procedures
- Collaborates effectively with colleagues in multiple locations
Straive (formerly SPI Global)Paranaque
Journal Editorial Assistant
08.2014 - 02.2020
Job overview
- Corresponded in a professional tone, with complete and accurate information, and using correct English
- Provided timely, consistent, and accurate responses to queries from authors, editors, and reviewers mostly by e-mail (or by phone as needed)
- Provided technical support to users (authors, editors, reviewers) of a client’s editorial production or publishing services and handles the end-to-end management of journal accounts
- Maintained activities within a journal’s peer-review site (or system) from receipt of submissions to setting of final disposition
- Navigated and monitored the system, checks submissions, and sets decisions (within the system), as appropriate
- Submitted generated reports to the Team Leader, for consolidation
- Skilled at working independently and collaboratively in a team environment.
Papercon Philippines IncQuezon City
Data Encoder
07.2013 - 06.2014
Job overview
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Maintained daily production logs of activities and completed work.
- Completed daily data back-up to secure records.
- Verified new system changes and upgrades by inputting new data and pulling extract reports for validation.
Education
Calauag Central CollegeCalauag, Quezon, Philippines
Bachelor of Science from Business Administration, Management
06.2009 - 03.2013
Calauag Montessori Learning Center FoundationCalauag, Quezon, Philippines
High School Diploma
06.2005 - 03.2009
Skills
Dependable and Responsible
Multitasking Abilities
Technical Support
Performance improvement
Customer Service
Timeline
Team Leader
Straive (formerly SPI Global)
03.2020 - Current
Journal Editorial Assistant
Straive (formerly SPI Global)
08.2014 - 02.2020
Data Encoder
Papercon Philippines Inc
07.2013 - 06.2014
Calauag Central College
Bachelor of Science from Business Administration, Management
06.2009 - 03.2013
Calauag Montessori Learning Center Foundation
High School Diploma
06.2005 - 03.2009