Shiela Mae Quitoriano
Summary
Detail-oriented Repair Engineer specialising in troubleshooting and technical support. Resolves complex issues to enhance system reliability and customer satisfaction. Utilises soldering skills for circuit board assembly and repair, improving product quality. Conducts performance testing on new PC hardware and analyses issues to streamline operations and strengthen customer relationships.
- Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
4
4
years of professional experience
Work History
Repair Engineer
Wistron Infocomm Phils. Corp
Olongapo City, Philippines
05.2023 - 04.2026
- Troubleshot and resolved technical issues, minimising downtime and enhancing overall productivity.
- Provided technical support and troubleshooting, resolving operational issues efficiently to minimise disruptions.
- Identified issues, analysed information, and developed solutions to technical problems.
- Assembled and repaired circuit boards using soldering skills, enhancing product quality and reliability.
- Utilised soldering skills to securely attach components, ensuring reliability of electromechanical products.
- Resolved customer queries through effective communication and clear solutions, improving customer satisfaction rates.
- Assessed new PC hardware, conducting performance tests to determine suitability for integration into existing systems.
HR Coordinator
YFC BONEAGLE
02.2023 - 05.2023
- Maintained accurate HR records, including contracts, performance reviews, and attendance reports, ensuring compliance with legal standards.
- Monitored employee performance appraisals, delivering feedback and guidance that contributed to improved productivity and increased job satisfaction.
- Supported employees with concerns and queries, ensuring timely resolution of complaints and enhancing overall employee satisfaction.
- Acted as first point of contact for general HR queries, escalating major concerns to HR Manager when needed.
- Assisted HR Managers in evaluating development activities, offering actionable suggestions derived from employee feedback and operational observations to enhance overall effectiveness.
- Organised staff development programmes, identifying training needs and tracking progress to support career advancement and employee engagement.
Account Supervisor
PANGASINAN-LRCI (RUSI)
08.2022 - 01.2023
- Resolved customer concerns and escalated major issues to facilitate timely resolution and improve customer satisfaction.
- Delivered service within time and quality targets to enhance customer satisfaction.
- Utilised advanced Excel functions to analyse sales data, producing detailed reports for management decision-making.
- Coordinated schedules to consistently meet project deadlines.
- Managed inventory accounting to ensure accurate valuation and compliance with accounting standards, minimising discrepancies.
Education
Bachelor of Science - Computer Engineering
President Ramon Magsaysay State Unversity
Iba Zambales, Philippines01-2020
Skills
- Troubleshooting
- Troubleshooting and problem solving
- Circuit board assembly
- Performance testing
- Technical support
- Issue analysis
- Attention to detail
- Time management
- Customer relationship management
- Clear communication
- Decision making
- Positive attitude
- Key account handling
- Computer literacy
- Project coordination
- Employee relations
- Data analysis
- Compliance monitoring
- File handling
Additional information
- Support other site ( Bangalore, India) to repair Mainboards and also trained the Locals in India how to repair.
Timeline
Repair Engineer
Wistron Infocomm Phils. Corp
05.2023 - 04.2026
HR Coordinator
YFC BONEAGLE
02.2023 - 05.2023
Account Supervisor
PANGASINAN-LRCI (RUSI)
08.2022 - 01.2023
Bachelor of Science - Computer Engineering
President Ramon Magsaysay State Unversity