Shiela Mae Misuara

Being a Customer representative for 3 years I've experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy. Then I applied for a promotion as one of the Quality Analyst which allows me to have

a dynamic QA professional with extensive experience at Teleperformance, adept at implementing QA best practices and enhancing reporting mechanisms. Proven track record in streamlining workflows and driving team efficiency through proactive problem-solving and strong leadership. Skilled in QA inspections and fostering client relationships, resulting in improved customer satisfaction. Then I challenge myself to applied for another promotion as a Supervisor which with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.