Shiela Mae Ladaran
General Santos City
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Energetic and customer-focused, with natural ability to connect with people and address their needs. Possesses foundational understanding of customer service principles and adept at handling transactions and resolving conflicts. Committed to creating positive experiences and fostering customer loyalty.
Overview
7
7
years of professional experience
Work History
Universal Service Associate
Wealth Development Bank
02.2023 - Current
The Universal Service Associate is responsible for:
- Providing competent, timely, error free, fast and efficient customer service
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Ensuring compliance with internal and regulatory policies
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Recognizing risk areas and eliminating risks by consistently implementing bank policies and procedure
- Handling assigned and other related tasks accurately
- Processing of DepEd loan transactions
- Custodianship function in accordance with the Branch Operations Manual
Branch Service Associate
Wealth Development Bank
02.2019 - 02.2023
- Supported tellers in handling complex transactions, providing expertise to ensure accuracy and timeliness.
- Maintained accurate documentation of customer transactions, ensuring compliance with regulatory requirements.
- Reduced wait times and increased customer satisfaction by effectively managing service queues.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related inquiries.
- Assisted in achieving branch sales goals through effective customer relationship management.
Regular Customer Assistant
SM Supermarket (SVI-GSN)
04.2018 - 01.2023
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Handled cash transactions accurately while adhering to company security protocols.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
Education
Bachelor of Science in Business Administration - Financial Management
Holy Trinity College of General Santos City
01.2018
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General Santos City National Secondary School of Arts and Trades
General Santos City, South Cotabato01.2014
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H. Bayan Sr. Central Elementary School
01.2009
Skills
- Computer Literate
- Encoding
- Reliable and dependable
- Works well under pressure
- Extensive Communication skills
- Multitasking
- Customer support
- Patience and tolerance
- Complaint handling
REFERENCES
· Mrs. Michelle B. Aparis
Branch Sale Officer
WEALTHBANK GENSAN
09355915332
· Mr. Marlon Carl O. Loquias
DepEd Sales Officer
WEALTHBANK GENSAN
09226143957
Training
- Company Name: Financial Literacy Caravan (JANUARY2016)
- Company Add.: Dadiangas University G.S.C
- Company Name: Leadership Program (November2012)
- Company Add.: Holy Trinity College of G.S.C
- Company Name: Penbank Certification OJT (March2017)
- Company Add.:3RD Floor, RDRDC Bldg., Santiago Blvd., General Santos City
- Company Name: Junior Confederation of financial Association- Philippines – SOCCSKSARGEN Chapter
- Topics: STOCK MARKET, PERSONALITY MATTERS ENHANCING AND VALUES IN THE WORKPLACE AND FINANCIAL PLANING IOI: MASTERING PERSONAL FINANCE
- Company Add.: Samahang Nayon Hotel, Rosas St., Koronadal City, South Cotabato
- Company Name: “PALABUNYAN” SAYAW MUSIKA CULTURAL WORKSHOP Kalilangan2018
- Theme: “Cultivating Culture, Inspiring New Ways”
- Company Add.: Veranza Atrium, General Santos City, Philippines
- Company Name: Wealth Development Bank
- Topics: Counterfeit Detection Training on the Enhanced New Generation Currency (VIRTUAL SEMINAR)
- DATED: NOVEMBER27,2020
- Company Add.: Gaisano Mall, J. Catholico, Barangay Lagao General Santos City
- Topics: ID Verification and Fraud Detection Training (VIRTUAL SEMINAR)
- DATED: FEBRUARY23,2023
- Topics: Signature Verification (VIRTUAL SEMINAR)
- DATED: JULY2022
- Topics: BANK PROTECTION AND SECURITY MANUAL AND POLICY ORIENTATION
- DATED: JANUARY20,203
- Topics: HR Policy Awareness: “Attendance, Punctuality and Tardiness”
- DATED: DECEMBER20,2022
- Topics: Workplace Bullying Prevention
- DATED: DECEMBER09,2022
- Topics: AML Updates
- DATED: January. February and March2022
- Topics: Branch Excellence Training (Refresher)
- DATED: February2023
Timeline
Universal Service Associate
Wealth Development Bank
02.2023 - Current
Branch Service Associate
Wealth Development Bank
02.2019 - 02.2023
Regular Customer Assistant
SM Supermarket (SVI-GSN)
04.2018 - 01.2023
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General Santos City National Secondary School of Arts and Trades
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H. Bayan Sr. Central Elementary School
Bachelor of Science in Business Administration - Financial Management
Holy Trinity College of General Santos City
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