SHIELA MAE GAVIOLA

• Boosted sales and customer loyalty through incentive programs.
• Forecasted trends and recommended improvements based on financial risk analyses.
• Implemented service improvements to enhance sales cycle.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Developed and delivered polished sales presentations in order to highlight product and service quality.
• Resolved various issues impacting sales management and business operations.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Complied with regulatory guidelines and requirements.
• Maintained friendly and professional customer interactions.
• Identified partnership opportunities and established favorable business connections.
• Engaged employees in business processes with positive motivational techniques.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.
• Gathered and reviewed customer feedback to improve operations.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Assessed employee performance and developed improvement plans.
• Consulted customers to boost product sales and services.

• Assisted established management staff with operational oversight, business development and process improvement strategies.
• Conceptualized innovative sales solutions to increase company revenue.
• Gained knowledge of company policies, protocols and processes.
• Described product to customers and accurately explained details and care of merchandise.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Organized projects and contests to increase sales and encourage exceptional customer service.
• Used company reports to analyze sales, gross profit and inventory activities.
• Sat in on disciplinary hearings to learn about conflict resolution in workplace.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Handled day-to-day customer or client questions via telephone or email.
• Managed overstocking, restocking and inventory control procedures during [Type] shift.
• Implemented [Type] process improvement initiatives within department.
• Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Managed senior-level personnel working in marketing and sales capacities.
• Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
• Defined clear targets and objectives and communicated to other team members.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Recruited and developed employees for operation department.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Collected and authorized payments of guests.
• Tallied cash drawer at beginning and end of each work shift.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Processed customer refunds and exchanges according to established guidelines.
• Welcomed customers and helped determine their needs.

• Protected materials for transport by correctly packaging products in boxes and crates.
• Monitored outgoing packages for proper labels and accurate address information.
• Performed routine preventive maintenance, adjustments and lubrication on equipment and production tools to maintain proper operation.
• Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
• Kept records accurate and current by documenting movements in company system.
• Maintained safety and efficiency while loading over [Number] pounds of [Type] products into packaging equipment.
• Updated [Type] procedures and measuring guidelines to reduce product and packaging waste.
• Measured product sizes, packaging equipment needed and packing options.
• Kept detailed progress records in [Software] and used data to target areas needing improvement.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Monitored company inventory to keep stock levels and databases updated.

To assist to my employer to take

• Improved operations through consistent hard work and dedication.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Delivered services to customer locations within specific timeframes.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Conducted research, gathered information from multiple sources and presented results.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Used coordination and planning skills to achieve results according to schedule.