Shiela Mae Collamar
Caloocan City,Philippines
Summary
Organised entry-level professional skilled in office and administrative support, appointment scheduling, and CRM management. Experienced in maintaining records, preparing reports, and coordinating schedules. Capable of effective communication and multitasking in fast-paced environments. Seeking an entry-level position to deliver reliable support to clients and enhance business operations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Shift Leader
Alfamart Trading Philippines
Caloocan City, Philippines
11.2025 - 04.2026
- Led daily briefings to communicate targets and motivate staff towards achieving goals.
- Effectively managed and problem-solved last-minute absences and time off with staff.
- Trained new employees on company policies, systems, and job responsibilities.
- Maintained excellent team relationships by providing ongoing support, guidance and helpfulness throughout shifts.
- Handled complaints professionally, providing appropriate solutions for continued employee satisfaction.
- Managed inventory needs, based on sales trends and customer demand.
- Monitored inventory levels, organised restocking activities, and minimised waste.
- Analysed sales data to identify trends and adjust strategies for peak performance.
- Delivered regular reports to senior management on performance metrics and operational challenges.
Reception Manager
Team Sir George
Caloocan City, Philippines
02.2019 - 12.2019
- Coordinated bookings and appointments to enhance guest satisfaction and streamline scheduling.
- Took phone calls and responded to business general emails, managing matters including bookings, general enquiries and complaints.
- Analysed customer feedback to identify areas for improvement, leading to a 10% increase in customer satisfaction scores.
- Oversaw daily cash transactions, ensuring accuracy in billing and financial records.
- Processed payroll and maintained accurate Daily Time Records (DTR) and biometric attendance records.
- Maintained front desk supplies by conducting regular stock counts and ordering low stocks.
- Managed inventory records for deliveries and consumption, ensuring accurate tracking of stock levels.
- Monitored stock levels and ensured accurate inventory tracking and documentation.
- Prepared and maintained daily, monthly, and annual sales reports.
Education
Bachelor of Arts - English Language
University of Eastern Philippines
Northern Samar01-2024
Skills
- Inventory management
- Shift scheduling
- Office and administrative support
- Email management
- Complaint handling
- Performance management
- Employee training
- Team coaching
- Operational efficiency
- Process optimization
- Written and verbal communication
- Conflict resolution
- Social media management
- CRM management
Certification
- Training Specialist certified
- Email Management certified
- Social Media Manager certified
Timeline
Shift Leader
Alfamart Trading Philippines
11.2025 - 04.2026
Reception Manager
Team Sir George
02.2019 - 12.2019
Bachelor of Arts - English Language
University of Eastern Philippines