Shiela Mae Balucan
Davao City
Summary
Talented ExecutiveAssistant skilled with schedules, business correspondence and reporting. Offers advanced abilities with administrative and financial software paired with strengths in time management and multitasking. Works well with tight deadlines and precise requirements. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
9
9
years of professional experience
1
1
Language
Work History
Virtual Assistant
American Safety Council
04.2023 - 09.2023
- Providing responses to customer queries across Chat, Email, and Social Media channels
- Engaging in inbound and outbound interactions with customers to understand and resolve their concerns, whether related to product inquiries or service issues
- Ensuring prompt and precise replies to customers, elucidating potential solutions
- Offering sales propositions or suggesting services that align better with the customers' requirements.
Virtual Assistant
Property Management Redefined LLC
01.2023 - 09.2023
- Accountable for managing all communication and documentation throughout a real estate transaction
- Handling tasks such as appointment scheduling, property listing, contract preparation, and deposit collection
- Ensuring the successful completion of the deal
- Diligently tracking leads through email, text messages, and phone calls
- Responding to inquiries via both email and chats.
Virtual Assistant
Eye Care Solutions
08.2022 - 12.2022
- Supervising a company's financial records and ensuring compliance by meticulously managing accurate records for accounts payable, accounts receivable, payroll, and conducting daily financial entries and reconciliations
- Documenting payments and necessary adjustments
- Verifying daily and monthly invoices and transactions
- Inputting financial data and information into the Quickbooks application.
Virtual Assistant
CJG Solutions
05.2022 - 12.2022
- Facilitating connections between potential real estate property sellers and buyers
- Inputting data into Excel spreadsheets and crafting presentations
- Gathering information on prospective leads
- Conducting follow-up calls with potential sellers and buyers
- Drafting contracts and negotiating deals.
Virtual Assistant
UBS
08.2021 - 05.2022
- Conducting appointment scheduling and initiating outbound cold calls to engage potential customers and promote products
- Conducting follow-up calls to guarantee attainment of specified targets and quotas
- Convincing customers to make purchases by illustrating how our products and services align with their requirements
- Recording data in Excel spreadsheets
- Preparing reports and delivering presentations.
Virtual Assistant
Agero Roadside Assistance
12.2019 - 06.2021
- Billing forms
- Data entry documentation
- Proposal writing
- Shipping and receiving
- Documentation and reporting
- Customer service orientation
- Accounting support
- Administrative operations
- QuickBooks expert
- Scheduling and diary management
- Resolving errors
- Appointment scheduling
- Schedule management
- Back office operations
- Tech-savvy
- Managing automated systems
- Professional and smart presentation
- Meeting logs management
- Detailed meeting minutes
- Financial aid application review
- Microsoft Office
- Expense reporting.
Customer Service Representative
Alorica
10.2018 - 12.2019
- Constructing a phone and email directory and managing call routing within the RingCentral application
- Responding to and resolving any challenges that arise with the RingCentral application
- Establishing and removing user accounts
- Tracking and retrieving details from spam caller numbers
- Handling billing and addressing disputes.
Technical Support Representative
Convergys
07.2016 - 09.2018
- Recovering erased financial data and files within the Quickbooks application
- Inputting financial information, data, and transactions into the Quickbooks application
- Addressing inquiries and troubleshooting technical problems experienced with the Quickbooks application
- Presenting fresh Quickbooks-related offers and promotions.
Customer Service Representative
Sutherland Global Services Inc.
01.2015 - 05.2016
- Managing incoming calls, addressing and resolving grievances, and facilitating banking transactions and application processing
- Providing insights into account transactions and history
- Responding to inquiries and presenting new promotional offers.
Education
Bachelor of Science - Tourism Management
Philippine Women's College of Davao
Skills
Meeting Scheduling
Document Preparation
Spreadsheet Management
Travel Arrangements
Calendar Management
Customer Service
Bookkeeping
Mail Management
Written Communication
Excel Spreadsheets
Microsoft Office
Travel Coordination
Accounting Support
Scheduling and Calendar Management
High Volume Phone Inquiries
Social Media Updating
Travel Planning
Timeline
Virtual Assistant
American Safety Council
04.2023 - 09.2023
Virtual Assistant
Property Management Redefined LLC
01.2023 - 09.2023
Virtual Assistant
Eye Care Solutions
08.2022 - 12.2022
Virtual Assistant
CJG Solutions
05.2022 - 12.2022
Virtual Assistant
UBS
08.2021 - 05.2022
Virtual Assistant
Agero Roadside Assistance
12.2019 - 06.2021
Customer Service Representative
Alorica
10.2018 - 12.2019
Technical Support Representative
Convergys
07.2016 - 09.2018
Customer Service Representative
Sutherland Global Services Inc.
01.2015 - 05.2016
Bachelor of Science - Tourism Management
Philippine Women's College of Davao