SHIELA VELGADO
Baras, Province Of Rizal,RIZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Accounting Associate
I-Remit, Inc.
01.2023 - 03.2025
- Working with the Accounting foreign office team
- Encoding data to QuickBooks, checking and updating bank accounts, Generate bank statement, Account reconciliation, Monitor and update Foreign office Cash in vault and daily transactions, Encoding data for bills and invoice, Assist Accountant especially on month end and year end.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
Customer Assistant
Sanford Marketing Corp
01.2022 - 10.2022
- Assisting Customer needs
- Ensure smooth flow of day to end of day transaction, checking of items/product aisle to aisle
- Assist and back up Customer Service
- Monitor Beginning and end of day
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
Customer Service Representative
Skyline CATV Industries, Inc.
05.2016 - 02.2022
- Working with the technical team
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Mathematics
University of Rizal System
Morong, Province Of Rizal, Philippines 01.2012 - 01.2016
Skills
Customer Service
Quickbooks
Communication Skills
Data entry
Bank reconciliation
Payment processing
Month-end closing
Bank statement reconciliation
Customer relations
Microsoft office
Time management
Multitasking
Certification
Xero Advisor Certification- Xero Limited.
Timeline
Xero Advisor Certification- Xero Limited.
02-2025
Accounting Associate
I-Remit, Inc.
01.2023 - 03.2025
Customer Assistant
Sanford Marketing Corp
01.2022 - 10.2022
Customer Service Representative
Skyline CATV Industries, Inc.
05.2016 - 02.2022
Bachelor of Science - Mathematics
University of Rizal System
01.2012 - 01.2016