Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHIELA MAY ELIOT

Davao City

Summary

Proficient in English language and ability to communicate effectively in a professional business manner. Experience in handling the US based clients and work according to the US working hours. Excellent record of timely reply to the business correspondence on the various modes of communication.

Efficient Medical Assistant/Receptionist with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Medical Assistant

Synergy Health DPC
07.2021 - Current
  • Obtained client medical history, medication information, symptoms, and allergies using Zendesk and Optimantra.
  • Administered patient assessments and collected vital signs to support accurate diagnoses.
  • Coordinated patient appointments and managed follow-up communications to enhance clinic efficiency.
  • Maintained electronic health records, ensuring data accuracy and compliance with privacy regulations.
  • Contributed to positive health outcomes by follow-up care instructions.


Customer Support Specialist

Upwork via outsource account
08.2020 - 04.2021
  • Phone and Zendesk tickets handling

Customer Support Representative

VXI Holding BV
01.2016 - 03.2020
  • Phone and Email support

Outbound Sales Representative

RTO and MoneyBee Accounts
03.2015 - 10.2015

Customer and Sales Rep/Bill and Tech Support

IBEX Global
01.2014 - 02.2015
  • AT&T account

Outbound and Inbound Sales Representative

Flatworld Solutions
03.2013 - 12.2014

Education

BSBA - Marketing Management

Philippine Womens College of Davao
Davao City, Province Of Davao Del Sur, Philippines
01.2014

Skills

  • Medical Tools Management
  • Patient Scheduling
  • Detail-oriented data entry
  • Clinical documentation
  • Electronic medical records
  • Appointment setting
  • Medical records management
  • Maintaining confidentiality
  • Patient care coordination
  • Email, texts, and phone support expert
  • Customer service handling
  • Patient flow management
  • Payment collection

Timeline

Medical Assistant

Synergy Health DPC
07.2021 - Current

Customer Support Specialist

Upwork via outsource account
08.2020 - 04.2021

Customer Support Representative

VXI Holding BV
01.2016 - 03.2020

Outbound Sales Representative

RTO and MoneyBee Accounts
03.2015 - 10.2015

Customer and Sales Rep/Bill and Tech Support

IBEX Global
01.2014 - 02.2015

Outbound and Inbound Sales Representative

Flatworld Solutions
03.2013 - 12.2014

BSBA - Marketing Management

Philippine Womens College of Davao
SHIELA MAY ELIOT