SHIELA ESCOBILLO MARANGUIT
CONSUMER SECTION HEAD
Maasim,SAR
Summary
A newly passer Certified Public Accountant with over 15 years of experience in consumer accounts and customer service. Proven expertise in leading teams, ensuring compliance in billing and collections, and maintaining strong financial controls. Dual-qualified as a CPA and Licensed Professional Teacher, combining analytical skills with leadership and communication excellence.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Consumer Account Section Head
South Cotabato II Electric Cooperative, Inc.
01.2022 - Current
- Directed a team of specialists in meter reading, billing, disconnection, and collection.
- Oversaw cash handling, deposits, and remittances with strict compliance to financial policies.
- Handled customer complaints, ensuring timely and satisfactory resolution.
- Main Office
- Maasim Sub-office
Teller / Consumer Account Specialist
South Cotabato II Electric Cooperative, Inc.
04.2009 - 05.2017
- Processed consumer payments and transactions accurately.
- Managed meter reading uploads/downloads to support billing operations.
- Provided frontline customer service and complaint handling.
Education
Bachelor of Accountancy - undefined
Gensantos Foundation Incorporated College, Inc.
01.2007
Bachelor of Secondary Education - undefined
Brokenshire College
01.2016
Skills
Financial Management & Reporting
undefinedCertification
Certified Public Accountant (License No. 0213735)
Accomplishments
- Increased collection efficiency in the Maasim Sub-office from 85% to 96% (2009–2013) through collective team efforts and improved monitoring systems.
- Increased collection efficiency in the Main office-East from 92% to 97% (2022–2024) through collective team efforts and improved monitoring systems.
- Increased collection efficiency in the Main Office-Central from 92% to 96% (2009–2013) through collective team efforts and improved monitoring systems.
- Spearheaded consumer account operations for South Cotabato II Electric Cooperative, improving billing efficiency and collection timeliness.
- Successfully managed petty cash and daily remittances with zero discrepancies.
- Enhanced customer satisfaction by implementing effective complaint resolution strategies.
- Promoted from Teller to Section Head, demonstrating consistent performance and leadership growth.
Timeline
Consumer Account Section Head
South Cotabato II Electric Cooperative, Inc.
01.2022 - Current
Teller / Consumer Account Specialist
South Cotabato II Electric Cooperative, Inc.
04.2009 - 05.2017
Bachelor of Accountancy - undefined
Gensantos Foundation Incorporated College, Inc.
Bachelor of Secondary Education - undefined
Brokenshire College