Summary
Overview
Work History
Education
Skills
References
Disclaimer
Timeline
Generic
SHIELA N. ERAYA

SHIELA N. ERAYA

BPO Agent
Cabuyao City,LAG

Summary

Proven ability to quickly adapt to new environments with strong analytical, communication, and teamwork skills. Eager to contribute to team success, develop professional skills, and maintain a positive attitude with a commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Advisor Sales I

Concentrix
01.2025 - Current
  • Maintained up-to-date knowledge on policies and technical trouble shooting towards vehicle system errors and ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of car activities and previous modifications.

Customer Service Representative (Voice, Email, Chat)

Foundever
02.2024 - 09.2024
  • Handled a hybrid account Retail and Technical account wherein I assist customers from product information to how to log in to their account, how to create an account, assist missing points that should have been accredited to their account, missing packages, undelivered orders, delivered to wrong locations, as far as contacting the hub to communicate about the exact location of the package. Moreover, guide store associates on how to handle situations wherein there is a system glitch or miscommunication between customers and associates about the policy.

Owned a General Merchandise

Entrepreneur
01.2019 - 01.2024
  • I have started my hardware business since 2018 then expanded the business and gained additional businesses like money remittance and gas refilling tanks but as time went by, the business didn’t work as planned. The front of the establishment was parked by different vehicles that were accompanied by the parking attendants. Since the store was blocked by different vehicles, customer couldn’t see the store anymore, and little by little, customer chose to look for different stores to buy their items from.

Administrative Staff, Event Organizer & Leads Generation Specialist

Live Smart Asia
03.2019 - 08.2023
  • Administrative Staff: Handled and arranged forms and documents regarding with participant information like medical history, educational background, skills and abilities, and their ambitions in life. In addition to those skills that they wanted to improve more on in academic aspects, I also handled billing accounts of clients who still had pending payments and assured that before the scheduled event all remaining balances were already paid. Deliver high sales returns and assure that every parent that attended the venue will enroll in the program we offer.
  • Event Organizer: Booked event place ahead of time and coordinate with the staff of the convention center and maintenance to make sure all the tools and materials are prepared and ready for use. Checked the place for security measures and make sure that all are in place and every sound and projector are working properly. Line up chairs, decide on additional chairs when more clients arrive in the venue, check the registration of clients or register clients if they walk in the venue, and get additional information that will definitely help us assess the clients and address their needs regarding their child's academic improvement.
  • Lead Generation Specialist: From the previous events that we had, I analyzed people who didn’t attend the seminar but registered in our advertisement, called them and informed them of the next seminar that we will have, explained to them the benefits of the seminar and the learning they will get just by attending the seminar while on the call, asked them questions about their child's struggles in school and their academic performance, look for issues and underlying problems that parents were not aware of, and provide them with the idea that our program will definitely help their child’s exponential growth and development, not just academically but also morally.

Technical Support

Teleperformance
10.2016 - 12.2018
  • Assist the clients about technical issues regarding with Network Solutions websites and provide information on how they can improve, enhance and manipulate their own domain based on their preferred customization, also we offer additional services where in the clients could add security measures or extend the years of their website, to be seen in the internet platform.

Technical Support

Alorica
01.2015 - 12.2015
  • Customers who bought our products and merchandise are the ones to call us to inquire about their issues regarding with their remote control, laptop or T.V that had been malfunctioning, also internet connections that has been intermittent for most of the time. We gathered all the information that we could get regarding with their concern and then help them fix the issue on the spot. If we couldn't fix the problem we will make a report and then advice our customers that a repair man, will be scheduled to go to their place to fix the issue.

Customer Sales Representative

Quinn Data Facilities, Incorporated
09.2013 - 01.2015
  • Provide services to customers such as checking their information in our system and then offering them the charities that we are in partner with, secondly asking them if they would like to consider helping those charities in order to assist those who were affected in a calamity or who are really in need of money to aid their illness.

Education

Elementary Graduate -

Rosauro Almario Elementary School
Tondo, Manila
03.2005

Bachelor of Science - Social Work

Centro Escolar University
Mendiola, Manila
04.2015

High School Diploma - undefined

Chiang Kai Shek College
Binondo, Manila
03.2010

Skills

  • Trustworthy and committed
  • Sociable and enjoy working with people
  • Exhibit strong organizational abilities
  • Flexible in dynamic environments
  • Bilingual in Filipino and English
  • Effective oral and written communication
  • Proficient in PowerPoint presentations
  • Customer satisfaction focus
  • Dedicated and optimistic professional
  • Love dancing, singing, playing online games, listening to music and reading books
  • Proficient in MS Word, Excel, and PowerPoint
  • As of now I'M STUDYING CHINESE to have a better work opportunity

References


Rhealyn Espinosa, Call Center Agent, 09614603623, Foundever


Trixie Delgado, Call Center Agent, 09338149144, Foundever


Princess Jhamaica Collado, Call Center Agent, 09947864547, Concentrix




Disclaimer

I do hereby certify that the above information's are true and correct to the best of my knowledge.

Timeline

Advisor Sales I

Concentrix
01.2025 - Current

Customer Service Representative (Voice, Email, Chat)

Foundever
02.2024 - 09.2024

Administrative Staff, Event Organizer & Leads Generation Specialist

Live Smart Asia
03.2019 - 08.2023

Owned a General Merchandise

Entrepreneur
01.2019 - 01.2024

Technical Support

Teleperformance
10.2016 - 12.2018

Technical Support

Alorica
01.2015 - 12.2015

Customer Sales Representative

Quinn Data Facilities, Incorporated
09.2013 - 01.2015

Bachelor of Science - Social Work

Centro Escolar University

High School Diploma - undefined

Chiang Kai Shek College

Elementary Graduate -

Rosauro Almario Elementary School

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