Shiela Catalbas
Cebu City
Summary
Experienced professional with over 12 years in the BPO industry, specializing in project management, administrative support, and client relations. Proficient in GoHighLevel, ClickUp, Hubspot, Fellow, Trainual and other CRM platforms, with a strong track record of managing projects and supporting executives. Skilled in handling inbound and outbound calls, emails, and administrative tasks, with extensive experience working with American clients. Fluent in English with a focus on efficiency and productivity.
Overview
14
14
years of professional experience
Work History
Executive Assistant
C2 Accounting and Business Support
08.2022 - 06.2024
Social Media Manager
My Boss Financial Solutions
06.2021 - 08.2022
Senior Policy Support Officer
QBE - GSSC
06.2015 - 06.2021
Healthcare Associate
Concentrix Philippines
02.2013 - 04.2015
College Instructor
Philippine Advent College
06.2011 - 03.2012
Customer Service Representative
Sitel Philippines
02.2010 - 05.2011
Education
Bachelor of Science - Biology
Western Mindanao State University
Zamboanga City03-2010
Skills
- Project Management
- CRM Expertise
- Administrative Support
- Customer Service
- Client Relations
- Communication
- Problem-Solving
- Time Management
- Team Collaboration
- Technical Proficiency
Languages
Filipino
First Language
English
Advanced (C1)
C1
Timeline
Executive Assistant
C2 Accounting and Business Support
08.2022 - 06.2024
Social Media Manager
My Boss Financial Solutions
06.2021 - 08.2022
Senior Policy Support Officer
QBE - GSSC
06.2015 - 06.2021
Healthcare Associate
Concentrix Philippines
02.2013 - 04.2015
College Instructor
Philippine Advent College
06.2011 - 03.2012
Customer Service Representative
Sitel Philippines
02.2010 - 05.2011
Bachelor of Science - Biology
Western Mindanao State University
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