SHERYL ROSE CABALFIN

• Assist in the development, organization, maintenance, updating, automation and enhancement of database/systems of the web page, IT and other related information as required.
• Assist in the development, maintenance, and updating of the Knowledge Management System (KMS) and reforestation registry.
• Assist in document tracking.
• Maintain Information Technology (IT) equipment.
• Coordinate with or assist the Field Worker in the development of reporting formats.
• Assist in storing and managing electronic files and reports.
• Assist in the generation of data for the preparation of reports, collect data on gender issues and concerns and assist in the preparation of monthly report.
• Assist in online meetings and workshops and provide the necessary IT related assistance.
• Perform other tasks that may be assigned by the Supervisor.

MAJOR DELIVERABLES

• Monthly or regular maintenance of database in excel, google drive/links and other developed storage or database programs.
• Generate/process geotagged photos (in KML/KMZ format) of established plantations.
• Data generated and updated.
• Other Assistance extended.

• Answering calls: Take inbound calls from customers and respond to inquiries
• Providing information: Offer information about products and services
• Handling complaints: Respond to customer complaints and process returns
• Troubleshooting: Troubleshoot products and resolve issues
• Upselling: Upsell products and services when possible
• Building relationships: Build sustainable relationships with customers
• Following up: Follow up with customers to ensure issues have been resolved
• Analyzing: Analyze calls to determine if they need managerial help

Skills

• Communication: Speak clearly and listen attentively
• Empathy: Show empathy and patience
• Problem solving: Find the root of an issue and come up with a solution
• Adaptability: Adapt to different customer service channels
• Computer literacy: Be proficient with CRM software and mobile messaging apps
• Attention to detail: Pay close attention to detail to build rapport with customers

• Improving a website's visibility in search engine results pages (SERPs) by optimizing content, technical aspects, and link-building strategies to attract organic traffic.
• Optimizing website content, structure, and code to improve search engine rankings, including title tags, meta descriptions, and image alt text.
• Developing high-quality, engaging, and relevant content that is optimized for search engines, including blog posts, articles, and landing pages.
• Building high-quality backlinks from other reputable websites to increase a website's authority and credibility in the eyes of search engines.
• Monitoring website performance, analyzing data, and identifying areas for improvement, using tools like Google Analytics and Google Search Console.

• Established strong rapport with students, fostering a positive and motivating learning environment.
• Enhanced student comprehension by implementing engaging and interactive online tutoring sessions.
• Utilized various online platforms and tools to deliver effective tutoring services for remote learners.
• Analyzed student progress to adjust lesson planning for improvement.

I am a Licensed Professional Teacher (LPT) who passed the examination last September 2024