Summary
Overview
Work History
Education
Skills
Timeline
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Sheryl Mae Tojong

Liaison
Cebu City, Province of Cebu

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Liaison Officer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated eager to work with other professionals of all backgrounds to increase performance and improve company integration.

Overview

21
21
years of professional experience

Work History

Liaison Officer

Roseville Development & Real Estate Services, OPC
01.2022 - 03.2024
  • Contributed positively to company culture by actively participating in employee engagement initiatives.
  • Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Assessed risks associated with proposed projects or initiatives, offering informed recommendations for mitigation strategies.
  • Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Facilitated negotiations between internal departments and external partners to reach mutually beneficial agreements.
  • Liaised between internal departments and external partners to promote efficient communication and collaboration.
  • Coordinated efforts between teams to achieve project objectives within tight deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked effectively in fast-paced environments.

Manager of Operations

Tea Talk Food And Beverage Kiosk
04.2021 - 09.2021
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Representative

EPerformax Contact Centers & BPO
09.2013 - 09.2015
  • Maintained up-to-date knowledge of product and service changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Sought ways to improve processes and services provided.

Sales Associate

Sanford Marketing
09.2010 - 02.2011
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Used in-store system to locate inventory and place special orders for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Accounting Clerk Assistant

Anaco Incorporated
05.2003 - 05.2006


  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Aided in annual tax preparation processes, gathering necessary documentation for accurate filings.
  • Reconciled bank accounts with updated information.
  • Provided excellent customer service when addressing billing inquiries from clients or vendors.
  • Worked effectively in fast-paced environments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Delivered services to customer locations within specific timeframes.

Education

No Degree - Bachelor in Elementary Education

University of The Visayas
Colon Street, Cebu City
04.2001 -

High School Diploma -

Abellana National Highschool
Osmeña Boulevard, Cebu City
04.2001 -

Skills

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Timeline

Liaison Officer

Roseville Development & Real Estate Services, OPC
01.2022 - 03.2024

Manager of Operations

Tea Talk Food And Beverage Kiosk
04.2021 - 09.2021

Customer Service Representative

EPerformax Contact Centers & BPO
09.2013 - 09.2015

Sales Associate

Sanford Marketing
09.2010 - 02.2011

Accounting Clerk Assistant

Anaco Incorporated
05.2003 - 05.2006

No Degree - Bachelor in Elementary Education

University of The Visayas
04.2001 -

High School Diploma -

Abellana National Highschool
04.2001 -

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Sheryl Mae TojongLiaison