Sheryll Monzon
Executive Assistant, Project Development, Training And Communication Specialist
Quezon City, Metro Manila
Summary
An Executive Assistant and Training Specialist with expertise in project management, stakeholder engagement, and process improvement. Skilled in coordinating schedules, managing resources, and ensuring clear and effective communication to drive project success and satisfaction.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
Work History
Executive Assistant
Ross Insurance Brokers, Inc.
1 2023 - Current
- Keeps different departments focused on project management assignments, offloads tasks, and plans contingency measures
- Ensures timely task completion using Trello and other collaboration software, prepares meeting documents and manages project roadmaps
- Handles ad hoc administrative tasks, basic system troubleshooting, Processed business compliance requirements with discretion and tact, Manages executive calendars and events of staff and tracks changes in different sharing platforms.
Stakeholder and Engagement Specialist
Philippine Genome Center
01.2019 - 01.2023
- Enhanced government R&D program communication and stakeholder satisfaction through regular engagement, strengthened relationships with partners using multimedia platforms, and proposed process improvements for ISO certification.
- Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
Training officer for Public Programs
Ateneo Center of Org Research and Dev't
01.2017 - 01.2019
- Developed training materials, managed logistics, and evaluated program effectiveness
- Collaborated with clients and partners on program design and customization
- Created engaging content for social media to enhance the learning environment.
- Implemented post-training surveys and evaluations in order to measure the efficacy of delivered courses.
Facilitator, PEP Program
Ayala Education
01.2015 - 01.2017
- Facilitated career readiness for students through communication skills and industry-specific training
- Enhanced learning with simulations and online platforms, and exceeded enrollment goals through strategic partnerships and data-driven strategies.
Universal Trainer
Convergys Philippines
01.2008 - 01.2015
- Designed and delivered training in communication, product support, and technical skills
- Conducted virtual and on-site training for voice and chat interactions, including billing and customer service
- Evaluated and coached trainees, created development plans, and improved recruitment and onboarding through data analysis.
- Analyzed team performance and identified opportunities for additional training.
Education
MA Organizational Psychology -
Ateneo De Manila University
01.2017 - 04.2022
Bachelor of Secondary Education - Special Education
University of The Philippines
Philippines 01.1996 - 04.2001
Skills
Organization & Communication: Keeps things running smoothly with strong communication and time management
Tech Savvy: Masters common virtual tools and software
VA Expertise: Handles tasks like scheduling, data entry, and research efficiently
Executive Support
Administrative Support
Timeline
Stakeholder and Engagement Specialist
Philippine Genome Center
01.2019 - 01.2023
Training officer for Public Programs
Ateneo Center of Org Research and Dev't
01.2017 - 01.2019
MA Organizational Psychology -
Ateneo De Manila University
01.2017 - 04.2022
Facilitator, PEP Program
Ayala Education
01.2015 - 01.2017
Universal Trainer
Convergys Philippines
01.2008 - 01.2015
Bachelor of Secondary Education - Special Education
University of The Philippines
01.1996 - 04.2001
Executive Assistant
Ross Insurance Brokers, Inc.
1 2023 - Current
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