Sheryll Cuencuo
Technical Support
Olongapo City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Representative
Found Everything
Olongapo City
08.2023 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to Type technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Customer Service Representative
Exact Star Buelo Company
SBMA Zambales
04.2018 - 12.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Customer Relationship Officer
Hongkong Casino Philippines
Manila
12.1999 - 12.2006
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Created training guides and in-person and online training courses to improve customer user experience in Software environment.
Education
College Graduate - B.S. Major in Marketing
Polytechnic University of The Philippines
Manila 06.1996 - 07.1999
Skills
Custom
undefinedTimeline
Technical Support Representative
Found Everything
08.2023 - Current
Customer Service Representative
Exact Star Buelo Company
04.2018 - 12.2018
Customer Relationship Officer
Hongkong Casino Philippines
12.1999 - 12.2006
College Graduate - B.S. Major in Marketing
Polytechnic University of The Philippines
06.1996 - 07.1999
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