Sheryl Joy De Guzman
Virtual Assistant
Davao City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance Makati
Makati City
06.2019 - 08.2020
- Hotel Reservations
- Handling property concerns and complaints
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Desk Representative
Sutherland Global Services
Davao City
05.2012 - 02.2014
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Contacted housekeeping staff and maintenance department to resolve issues with clients.
- Transcribed phone messages and relayed to appropriate personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
Associate of Science - in Tourism Management
University of Mindanao
Matina, Davao City, Philippines 04.2001 -
Skills
Fast Learner
Excellent attention to details
Multi tasker
Recordkeeping strengths
Report preparation
Complaint resolution
Sales expertise
Timeline
Customer Service Representative
Teleperformance Makati
06.2019 - 08.2020
Front Desk Representative
Sutherland Global Services
05.2012 - 02.2014
Associate of Science - in Tourism Management
University of Mindanao
04.2001 -