Sheryl Anne Peru
Taguig, Metro Manila,00
Summary
Proactive and goal-oriented professional with excellent time management and organizational skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills, and committed to leveraging these qualities to drive team success and organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Advisor II
Concentrix
06.2018 - Current
- Assisting customers with technical issues via inbound call, outbound call, email, and chat.
- Mentoring team members (enhancing their skill sets and product knowledge)
- Handling Supervisor calls
- Helping my Supervisor accomplish reports using Microsoft Excel
- Sending ticket priority requests to our client
- Creating our team's daily break schedule
- Managing team's compliance trackers
Technical Support Representative
Harte Hanks
10.2014 - 05.2018
- Assisted customers experiencing technical difficulties via inbound and outbound calls
Education
Bachelor of Secondary Education -
Ligao Community College
Ligao, Province Of Albay, Philippines03-2014
Palapas National High School
Ligao, Province Of Albay, Philippines03-2010
Skills
- Multitasking and Organization
- Time management
- Microsoft Word and Excel
- Task Prioritization
- Technical support
- Teaching and mentoring
- Customer support
- Verbal and Written Communication
- Email Management
Certification
> Licensed Professional Teacher - Licensed Number: 1532263
> Virtual Assistant Training (VA Bootcamp)
> Office System Application Course (TESDA)
> Basic English 1 and Basic English 2 Training
(HAI English Training and Assessment Center)
> Teaching English as a Second Language
(HAI English Training and Assessment Center)
> Teaching English as a Foreign Language
(HAI English Training and Assessment Center)
> Teaching English to Speakers of Other Languages
(HAI English Training and Assessment Center)
> Teaching English to Young Learner
(HAI English Training and Assessment Center)
Character Reference
>Evelyn Baylon
Virtual Assistant
Hopla
>Bobbylon Carreon
Technical Advisor II
Concentrix Philippines
09209008569
Timeline
Technical Advisor II
Concentrix
06.2018 - Current
Technical Support Representative
Harte Hanks
10.2014 - 05.2018
Bachelor of Secondary Education -
Ligao Community College
Palapas National High School
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