Sheryl D. Tolentino
Mandaluyong City
Summary
To contribute to a dynamic organization where I can apply and continuously develop my skills, gain valuable experience, and contribute to the team’s success.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Systems Engineer
Teledatacom Phils. Inc.
01.2022 - Current
Project Assignments
- Upgrade/convert Avaya Phone software for deployment requirements and compatibilities.
- Configured user settings and provided training for project stakeholders.
- Phone deployment and testing.
- Conducted preventive maintenance for Avaya CM, CMS, SM, SMGR, SBCE, WFO, and AES systems.
- L2-L3 Support (Avaya Cases)
- Verint Recording L1 Support
- Newport World Resort - CM Migration (April - Jul 2026)
- SBMA - SIP Migration (May 2026)
- Concentrix Clark - Avaya Aura (CM Duplex ESS, Session Manager, System Manager KVM Installation) (Jan-Feb 2026)
- Polytechnic University of the Philippines - Avaya IP Office Server Edition R12 Installation and Avaya Session Border Controller (Aug-Sep 2025)
- Collins Aerospace Philippines - Avaya ESS, Session Manager R10 Upgrade (Sep 2025)
- Makati City Hall - SIP Migration (May 2025)
- PWC Philippines BSP - Avaya IP Office Server Edition R12 and Avaya Session Border Controller Installation (Nov-Dec 2024)
- Fluor Daniel Inc.- Avaya Call Management System (CMS) Upgrade and Data migration (Oct 2024)
- PWC Philippines Isla Lipana - Avaya IP Office Server Edition R12 and Session Border Controller Installation (Aug 2024)
- AEON Credit Services (Manila & Davao) - SIP Migration - IP Office Upgrade and Avaya SBCE Installation (April-May 2024)
- Ricoh Electronics - SIP Migration - Avaya SBCE Installation (March 2024)
- DPWH Region V - Avaya Communication Manager, Avaya Session Manager, Avaya System Manager and Avaya Session Border Controller VM Installation (Nov-Dec 2023)
- DPWH BRS - IP Office Installation (October-2023)
- Grand Hyatt Hotel - Avaya Unified Communication Upgrade and Avaya Call Management Installation (April-May 2023)
- DPWH HO - Avaya Upgrade (Nov-Dec 2022)
- Verint Recording L1 Support
Education
BS - Electronics and Communication Engineering
Rizal Technological University
Mandaluyong City01-2022
Secondary - Science, Technology, Engineering and Mathematics
Occidental Mindoro National High School (OMNHS)
Mamburao, Occidental Mindoro01-2018
Skills
- Avaya systems support
- Systems integration
- Data migration
- Preventive maintenance
- VMware virtualization
- Cisco networking fundamentals
- Technical troubleshooting
- User training
- Analytical problem solving
- Customer engagement
- Active listening
Certification
- Autodesk Certified User, 2018
- Wadhwani Foundation: Core Employability Skills Program, 2022
- AXP On-Prem (formerly Avaya Aura CC Elite) Administrator (ASAC - 0018), 2023
- Rivan Institute CCNA Training, 2024
- Avaya IP Office Platform Administrator (ASAC - 0013), 2024
- Administering Avaya Call Management System (ASAC - 0021), 2024
- Avaya Call Management System Technical Associate (ASTA - 9090), 2024
- Yeastar Certified Technician, 2024
- Avaya IP Office Platform Implement (77202T), 2025
- Avaya IP Office Platform Support (78202T), 2025
- Avaya Aura Core Components Implement (ACIS - 7120), 2026
- Avaya Aura Core Components Support (ACSS - 7220), 2026
- Avaya Aura Upgrade Specialist (70390), 2026
- Avaya Aura Communication Applications Implement (7130), 2026
- Avaya Aura Communication Applications Support (7230), 2026
- Avaya Aura Messaging (7180), 2026
Reference
- Lauro Delgado, Technical Manager, +639175987145
- Irene Acosta, Manager/Sales, +639175987126
- Amado Ordiz, Supervisor, +639452046779
- Cens Arolf Chavez, Senior Systems Engineer, +639068622190
Timeline
Systems Engineer
Teledatacom Phils. Inc.
01.2022 - Current
BS - Electronics and Communication Engineering
Rizal Technological University
Secondary - Science, Technology, Engineering and Mathematics
Occidental Mindoro National High School (OMNHS)