SHERYL A. SINSUAN

• Managed permit application submissions, resulting in faster approval times for clients.
• Resolved permitting issues promptly, minimizing delays for construction projects.
• Expedited permit approvals by effectively communicating project details to relevant authorities.
• Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
• Streamlined permit processes by coordinating with multiple departments and agencies.
• Assisted clients in navigating complex permitting requirements, facilitating successful project completion.
• Coordinated training sessions for new Permit Coordinators to ensure consistent understanding of policies and procedures across the team.
• Liaised with various internal departments such as engineering, planning, and legal teams – contributing towards seamless cross-functional collaboration.

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• Maintained service level agreements by closely monitoring performance metrics and adjusting staffing levels as necessary.
• Managed intraday staffing levels to ensure optimal coverage during peak periods and unexpected events.
• Spearheaded the development of new forecasting models, resulting in more accurate predictions of future call volumes and staffing needs.
• Provided ongoing training to staff members, driving skill development and boosting overall team performance.
• Developed comprehensive reports to inform decision-making, highlighting trends and opportunities for improvement.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

• -assisting clients in filling claims and dispute
• - checking day to day transaction if account is secured and no fraud transaction
• - placing block and unblocking accounts
• - over all seeing the account status

• -assisting customers on their account (financial)
• -doing back-office work in terms of customers application and account status

• -updating monthly inventory of medicine per area
• -checking med. representatives work per hospital and clinic
• -do coverage per doctors’ clinic
• -introducing medical products

• - Assisting customers’ needs
• - Doing inventory of all products
• - Promoting new products

• -assisting philhealth members and patients in their documents
• -coding ICD 10 IN PHIC
• -checking all documents of patients before submitting to region office
• -interviewing patients and members

• - Encoding papers and revising
• - Submitting documents to each client
• - Doing bank documents