Shery Ann Piadoche
Pasig City
Summary
Dynamic Executive Assistant with over 8 years of experience providing exceptional support to senior leaders and international teams, seamlessly blending executive-level assistance with high-performing BPO operations. Proven expertise in managing complex calendars and inboxes, facilitating executive communications, and handling confidential documentation with discretion. Adept at coordinating with diverse stakeholders and thriving in remote work environments across multiple time zones. Committed to enhancing organizational efficiency and driving productivity through meticulous attention to detail and proactive problem-solving.
Overview
9
9
years of professional experience
Work History
Dispute Specialist (Financial Account)
Sitel Philippines
- Investigate and gather all relevant information with regards to client credit card investigation.
- Submit recommendations and resolution to Fraud Department for the validity of refunds.
German Bi-Lingual Customer Service Specialist
Hello Connect
2023.11 - Current
- Respond to customer inquiries promptly and professionally via phone calls, and email.
- Assist with order-related issues, including tracking, cancellations, returns, and exchanges.
- Provide product information, answer questions about features, pricing, availability, and promotions.
- Handle customer complaints or difficult situations with patience and empathy, aiming for effective solutions and customer retention.
- Collaborate with internal departments (warehouse, shipping, etc.) to resolve issues quickly and efficiently.
- Use sales techniques to upsell or cross-sell products based on customer needs.
- Promote current promotions, discounts, or new product launches to maximize revenue.
- Capture and relay customer feedback on products to assist in inventory planning and marketing strategies.
- Account: E-Commerce (Wild) Project Based
Executive Assistant-Consultant
Kienbaum GmBh
2017.06 - 2023.12
- Manage scheduling for the company CEO, Managing Director, Project Manager and HR Manager.
- Draft, review and send communications on behalf of company executives.
- Organize and prepare for meetings, including gathering documents and attending to logistics of meetings.
- Answer and respond to e-mails, communicate messages and information to the executive.
- Prioritize emails and respond when necessary.
- Coordinate travel arrangements.
- Maintain various records and documents for company executives.
Multi-Lingual Accounts Supervisor
ProbeCX Inc.
2023.05 - 2023.10
- Manages and oversees a team of call center agents.
- Motivates and supports agents through feedback and communication.
- Measures KPI's like inbound calls, call waiting, and call abandonment.
- Assists with taking agents' calls if they can't handle the workload.
- Account: Holland America Line
Multi-Lingual Accounts Specialist
ProbeCX Inc.
2023.02 - 2023.05
- Speak with vendors and suppliers to ensure charges are accurate, and payments are received promptly.
- Review of financial reports.
- Account: Holland America Line
Bi-Lingual German Account Payable Analyst
Allsectech Manila
2022.02 - 2023.01
- Make sure all bills are paid in an efficient and timely manner.
- Provide administrative and clerical support by processing, verifying, and reconciling invoices, monitoring expenses, and keeping a record of it all for tax purposes.
- Account: Amazon Accounts Payable (Back Office)
Bilingual Financial Trading Analyst
Allsectech Manila
2021.03 - 2022.01
- Study stock market activity, execute trades
- Monitor and analyze trade activity on behalf of clients
- Perform trade-related data analysis to help advise clients on trading strategy.
- Account: Oanda Online Forex Trading & Forex
German Language Instructor
Keynes Language Academy
2018.01 - 2021.02
- Teaches students to speak, comprehend and write in German Language.
- Provides instructions in German culture, German literature and basic German history.
German Language Instructor
Beagle Academy
2017.01 - 2017.06
- Teaches students to speak, comprehend and write in German Language.
- Provides instructions in German culture, German literature and basic German history.
Education
Bachelor of Science - Business Administration
AMAoed (AMA Online University)
Metro Manila, Philippines2026-06
Deutschkurs B2 - German Language Course
Goethe Institut Manila
Makati City, Philippines2016-07
Deutschkurs B1 - German Language Course
Goethe Institut Manila
Makati City, Philippines2016-03
Deutschkurs A2 - German Language Course
Goethe Institut Manila
Makati City, Philippines2016-01
Deutschkurs A1 - German Language Course
Universität des Saarlandes
Saarbrücken, Saarland, Germany2010-03
Bachelor of Science - Computer Science
Our Lady of Fatima University
Quezon City, Philippines2009-04
Deutschkurs A1 - German Language Course
Goethe Institut Manila
Makati City, Philippines2008-07
Bachelor of Science - Computer Science
Bacolod City College
Bacolod City, Philippines2008-03
Secondary Education - High school
Luisa Medel National High School
Bacolod City, Philippines2006-03
Skills
- Microsoft Office
- Administrative Work
- Project Management
- Lead Generation
- Book Keeping
- Marketing and Finance
- Executive & C-Level Support
- Calendar & Inbox Management
- Executive Communications
- Confidential Information Handling
- Remote Work & Time Zone Coordination
- Operational Reporting & Documentation
LANGUAGES
Deutsch (C1 Level)
English
Filipino
Hiligaynon
Timeline
German Bi-Lingual Customer Service Specialist
Hello Connect
2023.11 - Current
Multi-Lingual Accounts Supervisor
ProbeCX Inc.
2023.05 - 2023.10
Multi-Lingual Accounts Specialist
ProbeCX Inc.
2023.02 - 2023.05
Bi-Lingual German Account Payable Analyst
Allsectech Manila
2022.02 - 2023.01
Bilingual Financial Trading Analyst
Allsectech Manila
2021.03 - 2022.01
German Language Instructor
Keynes Language Academy
2018.01 - 2021.02
Executive Assistant-Consultant
Kienbaum GmBh
2017.06 - 2023.12
German Language Instructor
Beagle Academy
2017.01 - 2017.06
Dispute Specialist (Financial Account)
Sitel Philippines
Deutschkurs B2 - German Language Course
Goethe Institut Manila
Deutschkurs B1 - German Language Course
Goethe Institut Manila
Deutschkurs A2 - German Language Course
Goethe Institut Manila
Deutschkurs A1 - German Language Course
Universität des Saarlandes
Bachelor of Science - Computer Science
Our Lady of Fatima University
Deutschkurs A1 - German Language Course
Goethe Institut Manila
Bachelor of Science - Computer Science
Bacolod City College
Secondary Education - High school
Luisa Medel National High School
Bachelor of Science - Business Administration
AMAoed (AMA Online University)
ON THE JOB TRAINING
- German Business Analyst- Made in Asia Internship
- Bangkok, Thailand
- June 2016- August 2016
- Bookkeeper
- National Bank Philippines- Bacolod City, Philippines
- March 2007- June 2007
Disclaimer
This is to certify that all information is true and correct. Shery Ann Morales Piadoche applicant
PERSONAL INFORMATION
- Age: 37
- Birthdate: June 07, 1989
- Birthplace: Bacolod City
- Religion: Roman Catholic
- Nationality: Filipino