Sherwin Phil Dinampo
Global Learning Specialists
Bacoor,CAV
Summary
Passionate about global learning and possessing extensive knowledge in training delivery, I am a dedicated specialist with a track record of success in two different programs. Equipped with training in adult learning, I excel at conducting individual and group training sessions across various industries such as customer service, collections, retention, retail, sales, and tech support. With an enthusiastic personality and a hands-on, welcoming style, I am prepared to leverage my nine years of experience in pursuit of a challenging long-term position.
Overview
10
10
years of professional experience
Work History
Global Learning Specialist - Verizon Space
Alorica
08.2021 - Current
- Facilitate Virtual Training Programs: Deliver engaging and interactive virtual training sessions for new hires, technical support upskilling, and retention training, ensuring that content is accessible and relevant to diverse audiences across North America and Latin America.
- Adapt Training for Multicultural Audiences: Customize training materials and delivery methods to accommodate the cultural and linguistic needs of employees in the Dominican Republic, Panama, and the United States, ensuring inclusivity and effectiveness.
- Coordinate Training Schedules: Manage and coordinate training schedules across different time zones, ensuring timely and efficient delivery of training programs to participants in multiple regions.
- Monitor and Assess Learner Progress: Track and evaluate the progress of learners through virtual assessments, quizzes, and feedback mechanisms, providing additional support as needed to ensure successful outcomes.
- Leverage Virtual Learning Tools: Utilize advanced virtual training platforms and tools to create an immersive learning experience, enhancing participant engagement and knowledge retention.
- Support Continuous Learning: Provide ongoing support and resources to employees post-training, helping them to apply their learning in their roles and continue their professional development.
- Collaborate with Regional Teams: Work closely with regional teams in North America and Latin America to identify specific training needs and tailor content to meet those needs effectively.
- Stay Informed on Virtual Training Best Practices: Keep up-to-date with the latest virtual training technologies, methodologies, and best practices to continuously improve the quality and impact of training programs.
Product Trainer
Alorica
02.2015 - 10.2021
- Facilitate New Hire classes and equip agents with the necessary knowledge needed about the products and processes.
- Administer, organize, and conduct company training programs for trainees, supervisors & agents. Trained new employees regarding Program operations, policies, and services.
- Maintained up-to-date knowledge of product and service changes. Reduced process inconsistencies and effectively trained team members on best practices and protocols. Provide Agents coaching and reinforcements for agent development and performance management during the ABay or Nesting period.
- Assess student needs to develop effective training plans. Facilitate Cross Training from one Lines of Business to another
- Collaborate with HR and Management by providing feedback during the Recruiting process. Evaluate the telephone and email performance
- Conducted regular assessments of individual progress, providing constructive feedback and personalized coaching to foster continuous improvement.
- Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum Of Alabang
Alabang Muntinlupa 04.2001 -
Skills
Adult Learning
City
Bacoor
State
Cavite
Zip
City
Street
Molino 4
Awards
- 2016 Trainer of The Year
- 2017 Trainer of The Year
- 2018 Trainer of The Year (2nd)
- CSAT Champion for Classes Handled
Timeline
Global Learning Specialist - Verizon Space
Alorica
08.2021 - Current
Product Trainer
Alorica
02.2015 - 10.2021
Bachelor of Science - Hotel And Restaurant Management
Lyceum Of Alabang
04.2001 -
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