Sherwin Ian Baltazar
Samal, Province Of Bataan,BAN
Summary
With over thirteen years of experience in the Hospitality industry at the Spa & Recreation department. My background also includes extensive experience in Hotel operation, Customer service, Reception and guest booking, Complaint handling, Weekend Manager on duty, Risk assessment, Emergency response team, First aider, Fitness Instructor, Massage therapist, Cash handling, Sales & promotions, Staffs’ training & development, Spa and Recreation Department operations, and managing twenty five staffs. I am organized, efficient, detail-oriented, proactive, and conscientious. I have excellent verbal and written communication skills and computer literate. I am a fast learner and able to work independently and in a team environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Sales Agent (Freelance)
Licensed Real Estate Sales Agent (Freelance)
07.2022 - Current
- Helps clients purchase, rent, or sell properties.
- Generating client leads to buy, sell, and rent a property.
- Creating lists for real estate sale properties, with information location, features, square footage, etc.
- Showing properties to potential buyers and renters.
- Presenting purchase offers to sellers.
- Reviewing purchase contracts to ensure terms are met.
Election Job Order - Commission On Elections
Commission On Elections
Balanga City, Philippines
07.2024 - 06.2025
- Assists the City Election Officer during pre-election and post-election in any way according to the law of Philippine Election Guidelines.
- Issue voter certification to active registered voter/s.
- Conducts interview to the people who wants to be registered.
- Double check document requirements of the applicant applying to be registered.
- Assists the applicant to fill out registration application form.
- Encodes personal information in the Voter’s Registration System of the newly registered citizen.
- Assists in the facilitation of satellite registration program.
- Deactivates or deletes non-active voter in the Voter’s Registration System.
- Conducts ocular inspection in all Barangays’ of Balanga City to be held the satellite registration program.
- Reports to the City Election Officer or City Assistant Election Officer all necessary information observed when conducting a given task.
- Communicates with the team all information needed for daily information.
- Double check materials needed for the registration.
EJO (Casual)
Commission on Elections Balanga, City
Balanga City, Philippines
02.2022 - 06.2022
- Assists the City Election Officer during pre-election and post-election in any way according to the law of Philippine Election Guidelines.
Spa and Recreation Assistant Manager
Al Raha Beach Hotel Abu Dhabi
Abu Dhabi, UAE
08.2019 - 06.2020
- Company Overview: www.danathotels.com
- Assists the Director of Spa & Recreation in the daily operation of the Gymnasium, Hydro massage pool, Beach operation and Boat berthing.
- Selling Health club membership, pool & beach day passes, yoga classes, EMS classes, fitness training promotions, waters sports activities, promotional packages, different types of massages, facial treatments, Sauna, Steam rooms, and Jacuzzi.
- In charge of the Spa & Recreation reception area.
- Conduct daily briefing and training to all associates (cleaning procedures, how to answer phone calls, handling guest complaints, fitness equipment operation, basic human anatomy and physiology, first aid and AED (automated external defibrillator), cash handling, key handling, risk management, swimming pool water maintenance.
Recreation Manager
Marriott International - Aloft Hotel Abu Dhabi
Abu Dhabi, UAE
02.2014 - 07.2019
- Company Overview: www.aloft.com / www.marriott.com
- Conducts training for associates; (cleaning procedures, how to answer phone calls, handling guest complaints, fitness equipment operation, basic human anatomy and physiology, First aid, CPR with AED (automated external defibrillator), cash handling, key handling, risk management, swimming pool water maintenance.
- Emergency response team.
- Conducts risk assessment of the Health club department.
- Conducts hotel’s weekend Manager on duty.
- Conducts applicant screening and interview (Spa & Recreation Supervisors, Therapists, Fitness Instructor, Receptionist, Lifeguards, Attendants).
- Handling guest complaints.
- Selling Health club membership, pool day passes, pool party events, and fitness training promotions.
- Create a wellness program for Health club members.
- Conducts sales calls with the Sales & Marketing team.
- Prepares yearly CAPEX plan of the Health club department.
- Manage payroll and leave requests through Hits and purchase requests through ADACO.
- Conducts daily briefings to associates.
- Ensures that the associates strictly comply with the standard appearance, hygiene, and conduct.
- Inspects all relevant areas in the Recreation area.
- Check if the daily Logbook is up to date.
- Report maintenance issues and follow up.
- Reports to Deputy GM.
Spa & Recreation Supervisor (In-charge) Multi-property Pre-opening
Renaissance, Marriott Courtyard, and MEA Doha City Center Hotel
Doha, Qatar
04.2011 - 02.2014
- Company Overview: www.marriott.com
- Conducts training to associates; (cleaning procedures, massage treatments, body treatments, how to answer phone calls, handling guest complaints, fitness equipment operation, basic human anatomy and physiology, first aid and AED (automated external defibrillator), Concept software and Opera, cash handling, key handling, security measures, swimming pool water maintenance, sauna and steam operation, Jacuzzi operation.
- Selling Health club membership, pool day passes, yoga classes, power plates classes, fitness training promotions, different types of massages and facial treatments, Spa products and sportswear.
- Check swimming pool water temperature and chemical balance.
- Conducts applicant screening and interview.
- Handling guest complaints.
- Fitness Trainer.
- Conduct First aid and CPR as well as AED in case of emergency.
- Reports to Dir. of Recreation or Hotel Manager.
- Manage payroll and leave requests through OASYS and purchase requests through FMC.
- Conducts daily briefings to associates.
- Spa and Recreation in charge in the absence of my Director.
- Assign associates to their respective areas daily.
- Product inventory and revenue report.
- Associates’ review 30, 60, 90, 180 days and yearend evaluation.
- Ensures that the associates strictly comply with standard appearance, hygiene, and conduct.
- Greet and offer assistance to all the guests.
- Inspects all relevant areas and supervises all activities in Spa and Recreation.
- Check if the daily Log Book is up to date.
- Report maintenance issues and follow up.
- Ensures guest satisfaction through high associate morale and impeccable service.
- Prepare associate’s duty schedule for the month and training.
Male Therapist Body & Soul Spa
Al Raha Beach Hotel Abu Dhabi
Abu Dhabi, UAE
06.2010 - 03.2011
- Company Overview: www.danathotels.com
- Check the massage room regularly and keep it always neat clean and ready to use.
- Check the items needed for massage if sufficient and inform the superior.
- Check the guest's vital signs before doing a massage if necessary.
- Explain to the guests the benefits of massage and give them the best massage.
- Conducts full body, head, neck & back, foot reflexology, and deep tissue massage as requested.
- Conducts Aromatherapy massage, Hot Stone massage, Shiatsu massage, and Balinese massage.
- Conducts Body scrub and Body polish treatment for the guest.
- Conducts phone calls and reminds clients about their massage appointments.
Health Club Supervisor cum Therapist
Emirates Concorde Hotel and Residence
Dubai, UAE
02.2008 - 06.2010
- Company Overview: www.emiratesconcorde.com
- Train associate according to set departmental standard Policies and Procedures.
- Assign associate to respective areas daily.
- Check associate standards for appearance, hygiene, and associate conduct.
- Offers assistance and help to all the guests and the Health Club associate.
- Inspect all relevant areas and supervise all activities to Fitness and Massage.
- Keeps daily Log Book and enters relevant information in the hand-over log for the next Shift.
- Enforces guest satisfaction through high associate morale and impeccable service.
- Prepare associate’s duty schedule for the month.
- Maintain swimming pool water chemicals within the standard level as to Dubai Municipality standards.
- Explain to the guests the benefits of massage and give them the best massage.
- Check the guest's vital signs before doing a massage if necessary.
- Conducts full body, head, neck & back, foot, aromatherapy, or deep tissue massage as requested.
- Create a Fitness program for Health club members.
- Conducts First aid and CPR as well as AED in case of emergency.
- Conducts applicant screening and interview.
Massage Therapist / Health Club & Gym Attendant
Emirates Concorde Hotel and Residence
Dubai, UAE
10.2006 - 01.2008
- Company Overview: www.emiratesconcorde.com
- Check the massage room regularly and keep it always neat clean and ready to use.
- Check the items needed for massage if sufficient and inform the superior.
- Check the guest's vital signs before doing a massage if necessary.
- Explain to the guests the benefits of massage and give them the best massage.
- Conducts full body, head, neck & back, foot, aromatherapy, or deep tissue massage as requested.
- Conducts phone calls and remind the clients about their massage appointments.
- Assists the guests and members during fitness training.
- Report to the Superior all the complaints and write in the logbook all important matters.
- Conducts swimming pool water testing Chlorine & pH levels morning and afternoon
- Conduct First aid in case of emergency
Store Assistant
JB Galela Shopping Bags
Mandaluyong City, Philippines
04.2002 - 02.2006
- Product inventory
- Contact supplier and communicate products to be ordered
- Deposit daily sales in the bank
- Itemize different types of plastics and paper bags according to sizes and classification.
- Cashiering
- Schedule delivery time for the ordered products
- Personal driver
Assistant Physical Therapist / Home Service Treatment
St. Joseph Physical Therapy and Rehab Center
Balanga City, Philippines
02.2000 - 03.2002
- Perform all types of evaluation on the newly rehabilitated patient/s
- Teach the PT interns how to use the PT modalities properly
- Monitor the frequency and intensity of the machines used by the interns
- Check the Progress note of the patient every after-treatment.
- Assists patients during their ROM exercises.
- Check patient’s Vital signs.
- Helps injured or ill people improve movement and manage pain.
- Educate and assisting patients on Self-care
- Conducts PT home service treatments
- Preventing loss of independence through exercise
- ADL skills training
- Helps injured or ill people improve movement and manage pain.
Education
Bachelor of Science - Physical Therapy
Our Lady of Fatima University
Skills
- Leadership
- Customer Service
- Purchasing Management
- Multitasking & Prioritizing
- Selling skills
- Attention to detail
- Guest Satisfaction
- Complaints Handling
- Communication skills
- Time management skills
- Computer literate
- Self-management
- Reception
- Business Etiquette
- Ability to work under pressure
- Guest Booking
- Driving
- Personal development
- Service Operations
- Problem-solving
- Cooking
- Cleaning
- Emotional intelligence
- First Aid
- Massage therapy
- Fitness training
Certification
- Assisting Client in Administering Prescribed Medication Caregiving Elderly NC II (TESDA) 20th May 2024
- Performing Specialty Care Procedures Caregiving Elderly NC II (TESDA) 2nd May 2024
- Performing Caring Skills Caregiving Elderly NC II (TESDA) 10th May 2024
- Participating in the Implementation and Monitoring of Client’s Care Plan Caregiving Elderly NC II (TESDA) 24th April 2024
- Developing the Ability to Recognize Aging Process Caregiving Elderly NC II (TESDA) 22nd April 2024
- Introduction to Caregiving Elderly NC II (TESDA) 12th April 2024
- Introduction to Automotive Servicing (TESDA) 24th February 2024
- PRC licensed Real Estate Sales Agent
- Covid -19 Fully Vaccinated (Janssen/Janssen); 1st Booster AstraZeneca; 2nd Booster Pfizer
- Valid UAE Driving License up to October 2025 (light vehicle AT)
- Valid Philippines Professional Driving License up to July 2033
- HABC Level 2 Emergency First Aid at Work (QCF) Aloft Hotel Abu Dhabi, UAE (17 July, 2021)
- Personal Trainer (IFA) (Nov. 03, 2012) www.ifafitness.com
- DOHM licensed Massage Therapist: 26th April 2007 Dubai, U.A.E.
Personal background
Languages: English (Fluent); Arabic (Basic)
Medical Cases Handled
Bamboo Spine, Bell’s Palsy, Cerebral palsy, Duchene Muscular Dystrophy, Fibromyalgia, Fracture, Frozen Shoulder, Geriatric Patients, Herniated Disc, Juvenile Rheumatoid Arthritis, Low Back Pain, Multiple Sclerosis, Myocardial Infarction, Osteo Arthritis, Parkinson’s Dse., Peripheral Vascular Disease, Rheumatoid Arthritis, Scoliosis, Shoulder Dislocation, Slipped Disc, Spinal Cord Injury, Stroke/CVA, Traumatic Brain Injury.
Training
- Occupational Health and Safety Abu Dhabi (OSHAD) Awareness Training Aloft Abu Dhabi Hotel, UAE 13th of May, 2019
- HABC Level 2 Emergency First Aid at Work (QCF) Aloft Hotel Abu Dhabi, UAE (17 July, 2021)
- 3D Leadership Marriott Downtown Abu Dhabi, UAE 11th to 13th of Dec. 2018
- Foundation of Leadership JW Marriott Deira, Dubai, UAE 2nd to 4th of Oct. 2018
Timeline
Election Job Order - Commission On Elections
Commission On Elections
07.2024 - 06.2025
Licensed Real Estate Sales Agent (Freelance)
Licensed Real Estate Sales Agent (Freelance)
07.2022 - Current
EJO (Casual)
Commission on Elections Balanga, City
02.2022 - 06.2022
Spa and Recreation Assistant Manager
Al Raha Beach Hotel Abu Dhabi
08.2019 - 06.2020
Recreation Manager
Marriott International - Aloft Hotel Abu Dhabi
02.2014 - 07.2019
Spa & Recreation Supervisor (In-charge) Multi-property Pre-opening
Renaissance, Marriott Courtyard, and MEA Doha City Center Hotel
04.2011 - 02.2014
Male Therapist Body & Soul Spa
Al Raha Beach Hotel Abu Dhabi
06.2010 - 03.2011
Health Club Supervisor cum Therapist
Emirates Concorde Hotel and Residence
02.2008 - 06.2010
Massage Therapist / Health Club & Gym Attendant
Emirates Concorde Hotel and Residence
10.2006 - 01.2008
Store Assistant
JB Galela Shopping Bags
04.2002 - 02.2006
Assistant Physical Therapist / Home Service Treatment
St. Joseph Physical Therapy and Rehab Center
02.2000 - 03.2002
Bachelor of Science - Physical Therapy
Our Lady of Fatima University